Financial Status of Internal Service
Organizations (ISO) in the Evolving Academic Health Center
(AHC)Research Infrastructure Funding Model
The Academic Health Center Finance and Planning Committee (AHC F & P)
began an investigation of the financial situation facing the various AHC ISOs
late in the academic year 2000 – 2001. Concerns about lack of funding,
increasing expenses, and the potential demise of some of the ISOs were brought
to our attention in Spring 2001. The AHC F & P investigation into the
situation centered on the apparent fiscal crises facing a couple of these
organizations and the response from Senior Vice President for Health Sciences
Office (VPHS) to the situation. What follows will be a brief summary of our
assessment of the fiscal situation. The goals of the discussion were a)
responsible resource allocation, b) optimal research service availability, c)
ISO cutting edge development, and d) defensible financial
management/oversight.
As needs arise, ISOs evolve. To date, there has
not been any organized approach to their funding and operation at the central
AHC level. Similarly, there has been no recent assessment of which ISOs remain
relevant to broad scope research endeavors of the AHC. Many of these ISOs
evolved in departments, but serve well beyond that limited arena. Some provide
services to academic units outside the AHC as well as to private parties and
businesses. The AHC F & P discussed the issue among its members and with
Dr. Mark Paller from the AHC Office of Research. The following conclusions were
derived:
All ISOs need not be totally self-supporting, provided their key
function supports a broad need within the research endeavors of the AHC
Units and that their operation and utilization can stand the scrutiny involved
with a periodic financial review.
A needs assessment for the services
provided by the various ISOs should be undertaken to determine which of these
facilities should be continued; which should revert to niche services that must
be supported like any other research lab, and which should be augmented (and
under what circumstances depending on current broad AHC/Institutional
needs).
ISOs must have or develop a multi-year business plan and method
of operation that include: updated fees for services and an explanation of the
process used to update fees, revenue collection methods (including collection of
fees supported directly on research grants by invoicing), expenses (including
addressing of efficiency in the operation for both personnel and supplies),
current and projected budgets, published fee schedules, and options for non-fee
user support (e.g. cash infusion, if needed).
The VPHS/AHC Office of
Research should provide assistance (advisory, financial, and administrative) as
needed to facilitate any necessary transition from current ISO status to an
updated business plan and method of operation.
The VPHS/AHC Office of
Research should provide assistance in determining the ISO’s appropriate
place in the AHC organizational structure. Some ISOs may be better situated
within the college or collegiate department, while other ISOs may be better
situated in the Academic Health Center through a shared service model.
A
blanket statement should be issued from the VPHS/AHC Office of Research encouraging ISO users to include current fees with appropriate annual
increases in grant proposals submitted in order to facilitate funding of the
ISOs. In the current culture where services are needed to perform the research
(e.g. biomedical imaging, electron microscopy training for graduate students,
etc.), costs are not always included in proposals submitted. The current
culture should be changed to maximize appropriate cost recovery through grant
awards.
All ISOs should adopt a timeline and develop a business plan for
a period of longer than one year (e.g. 3-5 years) to allow for proper ISO
development.
All ISO programmatic and financial plans should include
cost recovery for course and/or instructional associated expenses incurred by
the ISO that would be appropriately paid under the Incentives for Managed Growth
(IMG) model by departments, colleges, or centers.
ISO longer-term plans
should include a needs assessment and a financial plan for technology update and
maintenance. The AHC research and training infrastructure depends on the
programmatic and financial vitality of the ISOs. Therefore, these should be
operating with as close to “state-of-the-art” facilities as possible
while maintaining an efficient and cost-effective operation. Toward that end,
the AHC F & P compiled a series of questions that should be addressed. These
include:
FINANCIAL QUESTIONS TO BE ADDRESSED ON AN ANNUAL
BASIS:**
1. What is the annual budget? What is the level of financial
support from the Sr. VP for Health Sciences Office (VPHS)?
2. What are the
sources of revenues (e.g. user fees, direct grant support, department support,
VPHS support, etc.)?
3. What are the major expenditures (e.g. salaries,
maintenance contracts, supplies, etc.)?
4. Is the ISO suffering from budget
deficits, cost overruns, etc. and what would it take to fix this
problem?
PROGRAMMATIC QUESTIONS TO BE ADDRESSED ON A 3-5 YEAR
BASIS:**
1. What is the mission of the research service group? (e.g.
research data accumulation/acquisition/interpretation, training in research
techniques, grant development /facilitation, etc.)
2. Describe the tangible
and intangible value (e.g. scholarly, community relations, financial,
clinical?) of the ISO to the AHC researchers?
3. With what groups are the
primary interactions (e.g. user volume over time) within the AHC? What % of
operating revenues is derived from these groups?
4. With what groups are the
primary interactions outside the AHC? What % of operating revenues is derived
from these groups?
5. How are the results of efforts evaluated to be sure
they are meeting user expectations and contributing to the overall research
mission?
6. What can be done to enhance the value of the ISO to the research
units within the university?
7. What can be done to enhance the value of
the ISO to research outside of the university?
8. What will it take to do
that?
9. Is the research service group currently having operational
problems (e.g. fiscal, organizational, staffing, etc.)? If so, please
describe.
**The financial analysis should be shared with the CFO
of the collegiate units and the research deans. The reports responding to the
programmatic questions should be forwarded to the research deans.
The
AHC F & P suggests that these questions be addressed uniformly across the
AHC ISOs to assure equity, fiscal responsibility, and optimal service. This
approach to ISO continuity/evolution, ISO funding and management, ISO
development (e.g. new ISOs), and assessment of ISO relevance should be fostered
for the benefit of both the ISO and AHC researchers in lieu of
an approach that poses immediate threat of closure to selected ISOs.
The
AHC F& P Committee submits this report for consideration by the AHC
administration.
The AHC F&P would like to extend its appreciation and
gratitude for the assistance provided by Rob Super, administrator for research
programs, and David Hagen, financial management, AHC.
Respectfully
Submitted,
Academic Health Center Finance & Planning Committee (AHC
F & P)
Dan Feeney, Chair
Donna Brauer
Timothy Church
Katie
Dusenbery
Michael Speidel
Carol Wells
Beth Nunnally, ex officio
Definition:
Internal Service Organizations (ISOs) - An activity that provides goods or services:
- at approved rates
- on a regular and continuing basis
- predominantly to University departments
- incidentally to the general public
Examples: Graphics Services, Fleet services, Telecommunication Services, Physics Shop and University Stores.
Most, if not all, income for an internal service organization will be revenue from other departments.
Go to ISO List
Definition and Official University policy and procedures related to ISOs
(Selling Goods and Services to University Departments - Financial Policy 3.2.1)
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