Need desktop support? Rent a U Rent-a-Guru! Some technical problems or projects require more assistance than the U of M Technology Helpline (1-HELP) can provide. For a nominal fee, the U Rent-a-Guru (URAG) support program provides carry-in or on-site computer consultation and support services designed to help you solve short-term computer problems quickly. Call UCS at (612) 624-4800 for more information or to schedule a URAG appointment.

In 2006, 1,350 customers were assisted by URAG consultants. See more details.

URAG services include:

• U Rent-a-Guru Computer Security Packages - secure your computer from viruses, hackers, etc.
• Computer data services:
  • Data backup or transfer - transfer data from one computer to another
  • Data recovery - accidentally delete some files? hard drive acting up?
  • Hard drive cleansing - Getting rid of your computer, but don't want your data "out there" in the world?
• Virus and Spyware detection and removal
• Antivirus software installation and updates
  
• Operating System support, upgrades and patches
  
• Internet browser, and Email client install & configuration
  
• Memory installation
• Hard drive installation
• Graphics/video cards or optical drive installation
  
• Other hardware setup and config.
• Software installation, configuration and updates
  
• Server support
• Wireless access point install and config.
• UNIX admin. and support
• Web-based surveys

What are the costs of the U Rent-a-Guru services?

All services are offered as a carry-in or on-site service—whichever is most convenient for you.

Contact UCS for more information or to request computer support services. For long-term departmental support, refer to the Field Administration Support Technologists program.