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University Computer Services

Microsoft Windows XP Pro Operating System Upgrade with Service Pack 2

You must have at least Windows 98 SE operating system or better on the computer to install the upgrade version. There is a 32-bit CD and a 64-bit CD in your Windows XP Pro upgrade packet.

 

Windows XP Pro installation troubleshooting tips:

Which CD should I install? Most computers have a 32-bit processor. Windows XP Professional x64 Edition is designed to work with 64-bit processors from AMD and Intel that support the x64 extensions to the x86 architecture. These include the Athlon 64, Athlon 64 FX, Mobile Athlon 64, Turion 64, and Opteron processors from AMD, and the Xeon with EM64T and Pentium 4 with EM64T from Intel. Click here for more information on the x64 edition.

Running Windows XP Media Center Edition?

Serial ATA hard drive - If your computer has a serial ATA (SATA) hard drive, you most likely will encounter problems when performing the Windows XP Pro install. You will have to manually install the drivers, which is a complicated process. UCS consultants can reinstall the OS install for you for an additional $75.

32-bit and 64-bit CDs in packet - There will be a is a x32 edition CD and a x64 edition CD in your CD packet. Most computers have a 32-bit processor. Windows XP Professional x64 Edition is designed to work with 64-bit processors from AMD and Intel that support the x64 extensions to the x86 architecture. These include the Athlon64, Athlon 64 FX, Mobile Athlon 64, Turion 64, and Opteron processors from AMD, and the Xeon with EM64T and Pentium 4 with EM64T from Intel. Click here for more information on the x64 edition. Software cannot be returned if it has been opened.

My Windows XP Pro upgrade product key is invalid...

  • What version of Windows are they trying to upgrade from? If you have Media Edition, XP Pro is not an upgrade.
  • You must have a previous legal version of Windows installed on the computer to use the upgrade CD.
  • You can only install the Windows XP Pro operating system on one computer. If your computer crashes and you need to install again, you must contact Microsoft for another product key.
  • Here is also some information from Microsoft regarding the "product key is invalid" error. This issue can occur if one or more of the following conditions are true:
    • You did not enter the proper product key.
    • Anti-virus software is running during Setup
    • The installation compact disc (CD) is damaged. You can go to the UCS location to obtain another CD to use with your product key.
    • You are installing Windows XP Service Pack 1 or Service Pack 2 to a second partition on your hard disk.
    • You started the Windows XP service pack update Setup program from within Windows XP.

Other t roubleshooting tips

 

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