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Internal communications best practices


Through research and hands-on learning, the following best practices for internal communications at the University have been identified:

  • How a message is communicated has the potential to be more important than what is communicated.
  • Timeliness is essential. The University community should learn about important news first from its leadership, not from the media or other external sources.
  • Technology is not the solution, but is critical to the solution.
  • Nothing beats face-to-face communication.