OIT Systems and Support

OIT Systems – expected to function normally

Centrally-supported systems, such as email, wireless, telephone, NetFiles, Active Directory, and more are expected to function normally during the closure.

If you have concerns about the availability of a particular system because you will be doing significant work during the closure, you are encouraged to contact your college or unit's IT director in advance of the closure to ensure you understand expectations for service.

If experiencing problems with centrally-supported systems, please check the System Status page before contacting technology support.

OIT Technology Support Services – limited availability

Technology Help, including Live Chat, Helpline, and help@umn.edu, will officially be closed. However, limited support services will be available between the hours of 8:00 a.m. and 4:30 p.m.

Users can:

• request password changes via email at help@umn.edu.
• report emergencies such as a major system outage by calling (612) 301-4357 (or 1-HELP on campus). Callers will be prompted by a voice message to “press 1.”  These calls will be forwarded to OIT support staff who will handle and/or escalate issues.

Please note: Because staffing is limited, Technology Help’s response time may be delayed.

Tech Stop, with walk-in locations in both Coffman Memorial Union and Coffey Hall, will be closed.

Closure Dates

Twin Cities and Rochester
12/24/10-1/2/11

Duluth (closure site)
12/23/10-1/3/11

Morris (closure site)
12/23/10-1/2/11

Crookston (closure site)
12/23/10-1/2/11

Closure Templates

Sign Template and Out-Of-Office Reply Suggestions