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Secure Communications Home > E-mail Client Troubleshooting
It is recommended that after making any changes to your e-mail client, you close the client, and reopen it. This prevents the previous settings from being retained, and allows the new changes to take effect.
If you do not see any change in behavior after making changes to your e-mail client, and after restarting the client, clear the SSL state using the following instructions: How to clear SSL state.
If your e-mail program returns an error message or a problem symptom, you can look this up on the following table. There is a fix associated with each of these errors. Trying just one fix will not always fix the e-mail program. Sometimes more than one fix is required.
Client |
Error Message / Problem |
Try This Fix |
ANY PROGRAM |
When I enter my password, the password box keeps popping up. | Authentication |
| I am off-campus, and do not use the U of M to dialup to the internet; and I cannot send mail. | Using Another ISP | |
| Error message about a wrong or bad CERTIFICATE | ||
Eudora |
ALL EUDORA MAC USERS MUST HAVE THE MAC OS KEYCHAIN LOADED before other fixes ! | Load Keychain |
| "Must issue an AUTH command first" | Authentication | |
Outlook |
ALL OUTLOOK USERS MUST HAVE THE LATEST UPDATES before trying other fixes ! | |
| Sending reported error (0x800CCC7D): 'Your outgoing SMTP server does not support SSL-secured connections. If SSL-secured connections have worked in the past, contact your server administrator or Internet service provider (ISP).' | ||
| Sending' reported error (0x8004210B) : 'The operation timed out waiting for a response from the sending ( SMTP ) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).' | Server Timeout | |
| Entourage & Outlook Express (Mac) |
Error: -3259 (Mail could not be sent.) An operation on the server timed out. The server may be down, overloaded, or there may be too much net traffic. | Server Timeout |
If you did not see your error message listed above, or if your client does not return an error message, please try the following fixes. Please attempt them in the order in which they are presented. The order of these fixes is relavant to effective troubleshooting; it prevents you from making several unecessary changes, where only one change would have resolved the issue.
When reading through each fix, please note whether the problem symptoms apply to your situation. If they do, attempt the resolution. Not all of the fixes will apply to every e-mail client. Fixes two and three are limited to Outlook and Outlook Express.
If none of these fixes has resolved your issue, please call 1-HELP, or 612-301-HELP if you are off-campus. Our technicians are waiting to help you with your e-mail problem. You can also e-mail us at help@umn.edu
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