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Metropass will not be available for orders during The Upgrade shutdown. The system should be back up on Tuesday, April 21.
Order a Metropass
The buspass system is unavailable from 1-5 am nightly (server maintenance).
Lost your Metropass? Request a replacement.
Eligibility — Staff/faculty must:
Pick-up — Passes can be picked up at the PTS main office (Room 300, Transportation and Safety Building, 511 Washington Avenue SE) or mailed. You’ll be notified via e-mail when the pass is ready.
Damaged, Lost or Stolen Passes
Fill out the online form to obtain a replacement pass. You will receive an e-mail when it is ready. Replacements can be picked up at the PTS main office (Transportation Safety Building, 511 Washington Avenue SE, 3rd floor).
Customers requesting a replacement for a lost or stolen pass will be assessed a $7 fee. Damaged passes will be exchanged for a new one. If you have questions, call 612-626-7275 or e-mail email@example.com.
Cancellation — Passes can be cancelled at any time. Cancel your Metropass by mailing or dropping it off to our office, including a signed sheet of paper with the requested effective date of cancel, your name, employee ID number, and signature. If you cancel, you must wait 60 days before you are eligible again.
Payroll deductions will continue until we receive the buspass and letter. If you leave the University without turning in your pass, you will be billed for its street value until the contract is terminated in our system.