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Customer Satisfaction

Improvement in customer, client, and student satisfaction is the primary tenet of continuous improvement and operational excellence across the University. To be successful, a group must be able to define the customer, listen to their input, understand their requirements, measure the requirements through processes put in place, and review and act upon performance that relates to the requirements.

Training

Ongoing: Leadership Development Opportunities

Center for Human Resource Development: Walser Buick executive promotes great service at the U

Links

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• Basic Methods to Get Feedback from Customers