Welcome!

“The University of Minnesota will be known as much for its service and business innovation as for its high quality research, education, and outreach.”

- President Robert Bruininks

The Office of Service and Continuous Improvement (OSCI) is an internal consulting group created by President Robert Bruininks in 2004 to enhance service, value, and efficiency at the University of Minnesota.

In support of Strategic Positioning, OSCI's mission is to support the University by serving as a catalyst and mentor for sustainable improvement, energizing and enabling a culture of continuous improvement, and collaborating with University units to identify and realize sustainable improvements.

OSCI services include

• Opportunity identification
• Knowledge dissemination
• Culture building
• Project consulting
• Change Management
• Metric and management system support

The Office of Service and Continuous Improvement is helping transform the University of Minnesota for a better tomorrow.

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UMNnews Features

View OSCI improvement success stories in UMNnews, the University's Web publication.

UMD graduates its second transformational leadership cohort

A bigger welcome for new employees

Emotional competence and breakthrough leadership

Improving student persistence

UMD graduates its first Transformational Leadership Program class

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