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The Office of Information Technology (OIT) is developing service statements to describe the services it provides, define boundaries of such services, and identify levels of services all users should expect. Portable document format (PDF) versions of those that have been drafted to date are linked below. To sort them by Service Type, Service Statement Title, or Last Modified Date, select that column header. To view PDF files, you need Acrobat Reader software. Download it for no charge on the Adobe site.
|
Service Type |
Service Statement Title |
Date Last Modified |
|---|---|---|
|
Support |
Authentication is the process of verifying the digital identity of the sender of an electronic communication. We provide authentication for access to services offered by OIT and other organizations at the University. Multiple types are supported: Central Authentication Hub (CAH), RADIUS, Kerberos, Shibboleth, M Key, and Internet ID/X.500. |
8/4/2008 2:51 PM |
|
Productivity Applications |
Active Directory enables faculty and staff in departments who have signed up for the service to access centralized network file storage that complies with University security standards and is backed up systematically. |
5/28/2008 12:00 AM |
|
Support |
Faculty, staff, students, and members of the alumni association can get answers to questions about e-mail, Internet access, network connections, passwords, personal Web space, supported software and systems (including PeopleSoft and other University enterprise systems), telephones, voicemail, and Web browsers from our help staff. Most support is free to the University community. At Tech Stop, we also provide free and fee-based software and hardware diagnostics, configuration, and installation services. |
8/4/2008 3:06 PM |
|
Support |
OIT offers a suite of consultation services to support faculty and staff in the area of academic technology. OIT consultants provide for no charge advice and assistance to University of Minnesota instructors and support staff. Consultants are available to discuss a variety of issues related to educational technology. |
10/14/2008 10:45 AM |
|
Business Applications |
WebVista is course management software that enables instructors to create and manage Web-based learning materials and activities. Students use WebVista to access these materials and participate in learning activities via the Web. |
8/4/2008 3:48 PM |
|
Productivity Applications |
OIT provides common good central web hosting to University units. This hosting is done on Unix-like systems and does not include database back ends. Web content is maintained by staff in local units. |
8/4/2008 3:47 PM |
|
Support |
The Office of Information Technology (OIT)/University Technology Training Center provides technology training for faculty, staff, and students at the University of Minnesota. This service statement describes training options for the University of Minnesota's OIT common-good applications that are offered at no cost to the customer. |
8/4/2008 3:46 PM |
|
Support |
The Office of Information Technology offers usability services to present design teams with the user's perspective on a software product's user interface. Usability Services offer consulting for usability evaluations, eye-tracking studies, accessibility reviews, terminology reviews, card sorts, and focus groups. |
8/4/2008 3:45 PM |
|
Productivity Applications |
A wiki is a Web site that allows users to directly edit and collaborate on content quickly and easily using a web browser. UMWiki is a service offered to all members of the U of M community that makes it easy to create Web pages, embed images, documents, and Web links. Built-in revision tracking shows when changes were made, and by whom. |
8/4/2008 3:44 PM |
|
Productivity Applications |
UMChat is an Instant Messaging service (IM) at the University of Minnesota that enables U of M students, staff, and faculty to exchange messages on the Internet in real time. |
8/4/2008 3:39 PM |
|
Productivity Applications |
UMContent is the University's enterprise web content management system, and is available for use by all units. UMContent allows sophisticated Web sites to be designed and maintained, yet simplifies content creation and management by non-technical users. |
8/4/2008 3:43 PM |
|
Productivity Applications |
UMCal is an enterprise-level, University-wide personal calendar management and scheduling system. UMCal can be used across various software platforms with a downloadable client or can be used via a web browser. UMCal makes it easy for University community members to manage and share calendars for individuals and resources. |
8/4/2008 3:38 PM |
|
Support |
UMart is a Web Portal that sells technology products and services from various innovative technology vendors to the U of M students, staff, faculty, and departments at discounted prices. It is also a place where U of M departments and colleges can sell goods and services to the general public. |
8/4/2008 3:37 PM |
|
Business Applications |
UM Reports is a centralized repository for enterprise data in an easy-to-access and easy-to-use reporting interface that is used by current staff and faculty at all levels to support operational and management decision making. |
8/4/2008 3:36 PM |
|
Communications |
Telephone Voice Services (PDF) The Office of Information Technology provides telephone voice services to thousands of customers and call centers on campus. Availability of E911 services is critical for fire/life/safety issues at the University. Availability of telephone voice services is critical to operations throughout the University. |
8/4/2008 3:35 PM |
|
Support |
The system status page is used to communicate the current status of various services supported by OIT. The system status page is also used to announce scheduled maintenance for services and to communicate post mortem analyses of outages. |
8/4/2008 3:33 PM |
|
Support |
Student Computer Facilities (PDF) The Office of Information Technology runs a number of student computer facilities across the Minneapolis and St. Paul Campuses. The facilities, equipment, and software available are designed to offer a wide range of services and accommodate the diverse needs of the U of M community. |
8/4/2008 3:30 PM |
|
Productivity Applications |
The Office of Information Technology licenses and provides a variety of software at no additional cost to collegiate units, departments and individuals. OIT also licenses other software titles in bulk quantities to leverage academic and volume discounts. |
8/4/2008 3:28 PM |
|
Support |
The research and evaluation team at the Office of Information Technology (OIT) explores the nature and effects of educational technology used at the University of Minnesota. OIT consultants provide, for no charge, advice and assistance to University of Minnesota instructors and support staff. |
8/4/2008 3:25 PM |
|
Productivity Applications |
The NetFiles service is a common-good file storage and collaboration solution for staff/faculty/students and business units. NetFiles secure online file storage is accessible using a web browser, which makes it easy to access files from any Internet connection. |
8/4/2008 3:22 PM |
|
Business Applications |
Moodle is open source software and provides different services, tools, and features for the instructor and students than does WebVista, the other course management software supported by OIT. |
8/4/2008 3:21 PM |
|
Business Applications |
ImageNow is the University's comprehensive imaging and document management system. Documents can be scanned or captured in their native format such as Microsoft Office files. They can be linked with records automatically at scan time or manually in a single-click process. These documents can be routed automatically or manually depending on the needs and business processes of the department. They can be retrieved by simply launching the ImageNow application. |
8/4/2008 3:20 PM |
|
Support |
The Office of Information Technology offers a variety of programs to support professional growth in the area of academic technology. Funding approval is required annually for some programs. Participation in programs may require approval from department chairs and/or college level administrators. |
8/4/2008 3:32 PM |
|
Business Applications |
Enterprise Document Management System (PDF) The Office of Information Technology provides timely and cost-effective enterprise report archiving and delivery through the Enterprise Document Management System. EDMS delivers pre-defined Enterprise System reports to users' desktops for viewing and printing. It is not meant to replace or compete with the University's Data Warehouse or Web Reporting capabilities. |
8/4/2008 3:04 PM |
|
Productivity Applications |
The University of Minnesota provides common-good, Internet access, e-mail accounts, and personal web space to all eligible students, staff, and faculty. Additional services are also available to individuals to help manage their e-mail. Some of these services are provided by default; others require the user to opt in. |
8/4/2008 3:01 PM |
|
Support |
The Emerging Technologies group (ET) leads the emerging technologies exploration-through-implementation process for OIT. ET group members work closely with colleagues around the University to research, pilot test and develop implementation plans and processes for emerging academic technologies. |
8/4/2008 3:03 PM |
|
Productivity Applications |
A directory service is a software application—or a set of applications—that stores and organizes information about a computer network's users and network resources, and that allows network administrators to manage users' access to those resources. Several methods are available for individuals and for applications to access data stored in the University's central identification hub: the X.500 directory. |
8/4/2008 2:59 PM |
|
Productivity Applications |
Discounted Software for Personal Computers (PDF) The Office of Information Technology has negotiated academic and volume discount pricing for a variety of software for collegiate units, departments, and individuals. |
8/4/2008 3:01 PM |
|
Business Applications |
The Data Warehouse is a centralized repository for enterprise data that is used by staff and faculty at all levels to support operational and management decision making. |
8/4/2008 2:57 PM |
|
Communications |
Network and Telecommunication Services provides network services to thousands of customers and locations on campus. These services connect individuals and units to the Internet and to local network resources at the University. Availability of network services is critical to operations throughout the University. |
8/4/2008 2:56 PM |