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| Category | Service | Description | C Centrally Funded Services | ||
| Communications | Students | Faculty | Staff | ||
|
Voice/Telephone Services |
Voicemail, Automated Attendant, Automatic Call Distribution (ACD), Overhead Paging, FAX |
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| http://www1.umn.edu/nts/voice/ | |||||
|
Network Data Services |
Video to desktop, DHCP, VPN, wireless authentication, LAN, security |
X | X | ||
| http://www1.umn.edu/nts/ | |||||
|
Video & Satellite Services |
Video streaming, video conferencing, satellite teleconferencing |
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| http://www1.umn.edu/vns/ | |||||
|
Wireless Access |
Wireless access, configuration, installation of VPN software | X | X | X | |
| http://www1.umn.edu/wireless/ | |||||
|
Remote Access |
Electronic access to people, resources and services when not on campus: Internet Service Provider discounts available to students, faculty, staff, alumni for cable modem, DSL, and dial-up service. | X | X | X | |
| http://www1.umn.edu/nts/remote/ | |||||
|
Installation Services |
Data and voice wiring including: network handoffs both to individual stations via Etherjack LANs and to independently managed Local Area Networks or Private LANs. |
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| http://www1.umn.edu/nts/ | |||||
| Learning Technologies/Faculty Support | Students | Faculty | Staff | ||
|
Faculty Consultation |
Faculty Toolkit, video production, TA Web certification |
X | |||
| http://dmc.umn.edu/toolkit/index.shtml | |||||
|
Instructional Course Management |
WebCT: course management software used to create, organize, manage, and house Web-based learning environments. | X | X | X | |
| http://webct.umn.edu/index.shtml | |||||
|
Web Development |
(Departmental) Web site design, Internet programming, online forms & surveys, web hosting, product/usability testing. |
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| http://www.jaws.umn.edu/index.html | |||||
| http://www1.umn.edu/adcs/scs | |||||
|
(Institutional/Enterprise) Application development & maintenance, self-service functionality, Web Usability Lab |
X | X | X | ||
| http://web.umn.edu/Webteam/ | |||||
| Help/Support | Students | Faculty | Staff | ||
|
Helpline |
1-HELP: repair services, technology questions, system status | X | X | X | |
| http://1help.umn.edu | |||||
|
Training |
Orientation sessions, short courses, WebCT, online self-paced, tutorial checkout, customized training, TechTalk | X | X | ||
| http://training.micro.umn.edu/ShortCourses/ | |||||
|
Desktop Support |
Rent-A-Guru, FAST (ADCS) software installation, performance/capacity monitoring, documentation (CCO) |
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| http://www1.umn.edu/cco/ | |||||
|
Operating System Server Support/Management |
Novell, Microsoft, Mainframe, Linux |
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Database Administration |
Application installs, capacity planning, performance monitoring |
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|
Back-up Services & Data Restoration |
Automated backup and restore service: backs up the contents of computer's hard disk to an automated tape storage device |
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| https://www1.umn.edu/cco/udms/netbackup/ | |||||
|
Print Support |
Enterprise and individual print technologies |
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|
Computer Operations 24/7 |
Support and environment for enterprise and other institutional computing | X | X | X | |
|
Adaptive Technology |
Computer Accommodations Program (CAP), Text Telephone Device (TDD) phones |
X | |||
| http://cap.umn.edu/ | |||||
| Consultation & Design Services | Online user guides, project coordination for large-scale or complex projects before new construction, remodeling, renovation, private LAN, etc. | X | X | X | |
| Technology Purchase & Rental | Students | Faculty | Staff | ||
|
Site Licenses |
Negotiated discount prices on popular & current vendor software. Licenses include all vendor upgrades during the software license period. |
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| http://www1.umn.edu/adcs/site/index.html | |||||
|
Hardware Sales |
Online computer store & showroom, used computers |
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| http://www.umart.umn.edu/ | |||||
| http://www1.umn.edu/adcs/ucs/usedcomp.php | |||||
|
Software Sales |
Onsite software sales for students, faculty, staff, and departments |
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| Productivity and Business Applications | Students | Faculty | Staff | ||
| E-Mail Accounts | POP, IMAP, client agnostic service with virus detection, SPAM prevention, and webmail functionality | X | X | X | |
| http://www1.umn.edu/adcs/help/fees.html | |||||
| Internet Accounts |
Institutional authentication key service that also (Basic client/server account) provides full Internet access, an e-mail account, a 50MB home directory, and 20MB of FTP-enabled web space |
X | X | X | |
| http://www1.umn.edu/adcs/help/webpage.html | |||||
|
Institutional authentication key service that also (Premium interactive account) provides full Internet access, an e-mail account, a 100MB home directory, 20MB of web space, CGI scripts, interactive access using SSH software, and access to a UNIX shell |
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| http://www1.umn.edu/adcs/help/webpage.html | |||||
| Calendar | Ability to invite people/resources to a meeting or event and to track responses, proxy capabilities, notification of a meeting proposal, or an event through alternative electronic communication channels | X | X | ||
| http://www1.umn.edu/umcal | |||||
| Portfolio | Secure web site for saving, organizing, viewing, and selectively sharing personal educational records | X | X | X | |
| https://portfolio.umn.edu/portfolio/index.jsp | |||||
| Reporting |
(Pre built) UM Reports: online reporting environment for enterprise systems |
X | X | X | |
| http://www.umreports.umn.edu/about/ | |||||
|
(User defined) Data Warehouse: online reporting environment for enterprise systems |
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| http://www.umreports.umn.edu/about/ | |||||
| Storage Management | Storage Area Network (SAN) and Network Attached Storage (NAS) for Enterprise and departmental use | X | X | X | |
| Enterprise Resource Planning (ERP) | development and support of enterprise-wide administrative systems and processes (e.g., Human Resources, Finance, Student Administration, Libraries, Grants Management) | X | X | X | |
| http://www1.umn.edu/oitadm/ | |||||
| Web content management | management tool for departmental web-space to efficiently and effectively publish digital communications | X | X | ||
| Project Management Toolkit | Project best practices, processes, tools, templates | X | X | X | |
| http://www1.umn.edu/pmo/toolkit.html | |||||
| Project Consulting | Project management services, mentoring, brown bag sessions | X | X | X | |
| http://www1.umn.edu/pmo/ | |||||
| Quality Assurance & Performance Assessment | Application performance, integration testing, functional testing, regression testing, user acceptance testing, load tests, stress tests, durability/stability testing, release/version testing | X | X | X | |
| http://www1.umn.edu/oit/newsletter/04/0404_itn/quality.html | |||||
| Security | Students | Faculty | Staff | ||
| Network Security | Work with colleges, professional schools, coordinate campuses, and departments to reduce the security risks to the Institution associated with computer and network technology | X | X | X | |
| http://www1.umn.edu/oit/security/ | |||||
| Application Security | Enterprise system database security, security profile management | X | X | X | |
| http://www1.umn.edu/datasec/security/ | |||||
| Virus Protection | Virus detection/removal software for use on departmental and student, faculty, and staff personal computers | X | X | X | |
| http://www1.umn.edu/adcs/security/virus.html | |||||
| Patch Management |
Automated departmental patch server/automatic update mirroring |
X | X | X | |
| http://www1.umn.edu/adcs/help/oitsus | |||||
|
Automated single PC patch management/update service |
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| http://www1.umn.edu/adcs/help/oitsus | |||||