When you work with a health coach to bring about lasting behavioral change, you are more likely to succeed.

How Telephone Health Coaching Works

Your telephone-based health coaching program can be initiated in one of three ways:

• If the confidential results of the wellness assessment indicate that you or your spouse/partner can benefit from a health improvement program, a coach will call you.
• If an existing medical condition or disease is brought to the attention of Healthways coaches due to claims that you or your dependents submitted against your UPlan medical program coverage, you will receive a letter from Healthways followed by a telephone call from an enrollment specialist.
• If you want the advice and support of a health coach, you can telephone Healthways at 1-877-247-9204 and a coach, appropriate for your health and fitness goals, will be assigned to you.

When you enroll you will be entered into either a six-month lifestyle management program or a 12-month medical condition program. The six month program includes three to four advising sessions; the 12-month program offers eight to 12 sessions. All telephone counseling sessions are pre-scheduled and held at times that offer privacy and convenience for you.

Want to opt out of the phone-based health coaching program? Please call 1-877-247-9204 to report that you no longer desire to receive calls from a Healthways representative.

Coaching and Your $65 Wellness Reward

When you or your eligible spouse or partner complete a six-month or 12-month coaching program, you each will be eligible to receive a $65 wellness reward for the calendar year in which you began your the coaching program. Your dependents age 16 and older can complete a phone-based health coaching program but cannot receive a $65 reward for completing the program.

Already have a telephone-based health coach? Then, ask the professional during your next coaching session exactly what your status is for earning a $65 wellness reward for health improvement (for the 2008 and/or 2009 calendar year).