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Online Training FAQ
- Where do I go to access the online training and assessments?
- What are the system and browser requirements for taking online courses and assessments?
- What if I don't pass the pre-assessment in the beginning portion of the Basic Accounting course?
- How will the assessments be administered?
- How do I access my training record?
- What do I have to score to pass an assessment?
- How many times can I view course content? The assessment?
- What if I fail the assessment? What if I fail three times?
- What happens if I log out or stop taking the course? The assessment?
- What if the text on my screen is too small?
- What if I am having difficulty viewing the course content, opening the assessment, or nothing happens when I click on start?
- What if I receive an error message saying this self-reporting link could not be performed after completing the online course?
- When will the assessment completion show on my training record?
- Why am I receiving a null message under View Details for the course on my training record?
- Why is a course still showing up in my list of active courses, even though I completed it and my score was submitted?
- Where can I go to find out if University systems are experiencing any technical issues?
- How do I navigate the online training manual pdf files?
- Where do I go to access the online training and assessments?
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- Access to online training and assessments can be found on your MyU homepage at myu.umn.edu. You must fill out enrollment forms to get access to online courses.
- Access instructions are provided in an e-mail when you register for online training or in the materials handed out in the instructor-led classes.
- What are the system and browser requirements for taking online courses and assessments?
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- You can review system and browser requirements for online courses and assessments on this page.
- What if I don't pass the pre-assessment in the beginning portion of the Basic Accounting course?
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- This pre-assessment is just a fun test-your-knowledge-type quiz.
- It does not count towards the assessment at the end of the course.
- How will the assessments be administered?
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- All assessments will be administered online, even if the training class is instructor-led. The tests will be available 24/7, except when there is system downtime for WebVista. Follow this link to view the WebVista message center.
- How do I access my training record?
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- You can review your training record at hrss.umn.edu/trainingmenu.
- What do I have to score to pass an assessment?
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- 80 percent or better is a passing score.
- How many times can I view course content? Take the assessment?
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- Course content can be viewed as many times as you would like.
- You will have three attempts to pass each assessment.
- What if I fail the assessment? What if I fail three times?
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- There are no repercussions for failing the first attempt. However, after a second failed attempt, we suggest that employees work with their supervisor to prepare a strategy for passing the third time. This could include revisiting course materials, attending a lab, or retaking the course. View the Courageous Conversations Webcast.
- After a third failed attempt, there is a six-month waiting period before an assessment can be retaken. During this time, an employee’s supervisor will determine a course of action for mentoring, coaching, or restructuring the employee’s work duties and responsibilities. Once the six-month waiting period is up, an employee must complete the course content again before assessment access is granted.
- What happens if I log out or stop taking the course? The assessment?
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- The course or assessment times out after three hours of idling without any activity.
- You can log out of the course at any time. However each time you log out and log back in you will need to navigate through the course to get to where you left off.
- Always attempt to complete the assessment from start to finish in one sitting. If you get interrupted and need to close out of an assessment, you may experience technical difficulties with resuming the assessment.
- Any extended break in activity while taking the assessment might cause problems with scoring of the assessment. It is suggested to log out and log back in to finish taking it.
- When you log back in to resume the assessment, it will take you to the point where you logged out.
- What if the text on my screen is too small?
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- Use the View menu at the top of the browser window to adjust the font size.
- What if I am having difficulty viewing the course content or opening the assessment?
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- First, check the system requirements and make sure your system meets those requirements. Older versions of Flash Player can cause problems with viewing content and running assessments. If your system requirements are met, please be patient while the assessment loads into a new window on your desktop.
- If you continue to have problems, contact Training Services at 612-626-1373 or trngsvcs@umn.edu.
- What if I receive an error message saying this self-reporting link could not be performed after completing the online course?
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- If you receive an error at the end of the online course, your completion may not have been updated on your training record in PeopleSoft. Contact Training Services at trngsvcs@umn.edu or 612-626-1373.
- When will the assessment completion show on my training record?
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- Once you have passed the assessment, the completion will appear on your training record within 24 hours.
- Why am I receiving a null message under View Details for the course on my training record?
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- To view your complete training record, navigate to hrss.umn.edu/trainingmenu and click "Personal Training Record."
- Since online courses and assessments are not available through One Stop registration, there aren't details available for them. Courses available through One Stop registration usually have course content, agenda, and audience details available under Details.
- Why is a course still showing up in my list of active courses, even though I completed it and my score was submitted?
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- Online courses are ongoing sessions and will continue to show up in the Active tab section of MyU, even after you have completed them.
- Where can I go to find out if University systems are experiencing any technical issues?
- How do I navigate the online training manual pdf files?
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- Download the Navigating PDFs and Other Assessment Tips job aid.
Training Services
- 260 West Bank Office Building
- 1300 South 2nd Street
- Minneapolis, MN 55454
- 612-626-1373
- 612-625-9841 (fax)
- trngsvcs@umn.edu