Many groups never reach the performing stage. At this point, the group is asking "How can we do our best?" and is filled with enthusiasm and focused on creative problem solving. Characteristics include harmony, productivity, effective problem-solving and full development of the potential of the group and the individuals in the group.

Leadership is shared and participative and the leader's role is delegation. This is the stage where customer service will be excellent. While customer service is important in all stages, the productivity and harmony of this stage creates impressive examples.

Characteristics of the Performing Stage

• You have to go through the other stages to get here
• Harmony
• Productivity
• Problem-solving
• Shared and participative leadership
• Full development of potential

Resources for the Performing Stage

Personal and Professional Development Program
The Personal and Professional Development Program offers many courses on topics such as Professional and Personal skills and Customer Service.