Setting Team Ground Rules
As a manager, you are concerned with not only on getting the work done, but
on how the work gets done. Ground rules are an important tool for
helping individuals function together as a team. They reflect what is important
to the members about how they work together. Ideally, the rules are set at
the first meeting, allowing them to become second nature to the team. Discussing
ground rules after problems arise is much more difficult. Ground rules should
focus on three elements:
- Tasks – Expected activities and deliverables for the team.
- Process – How the activities will be carried out.
- Norms – Ways in which team members will interact with each
Steps in Setting Ground Rules
- Set aside time at a team meeting to discuss ground rules. All team
members should have a chance to provide input.
- Ask team members to discuss prior group experiences. What worked well?
What created problems?
- As a group, describe what you’d like to happen when you work
- Write down the ground rules to which the team has agreed. Each member
should have a copy.
- Ground rules should be reviewed periodically.
Questions to Ask
Ground rules for tasks
- What are the expectations and deliverables for the team? (Review the team
- What does each member bring to the table?
- How will tasks be assigned?
Ground rules for processes
- What are the standards for meeting attendance, promptness, and participation?
- What roles need to be filled (time keeper, note taker, facilitator) and
how will they be assigned?
- How will the group gather data and feedback from team members and other
- What is the flow of communication?
- How will team members be held accountable?
Ground rules for norms
- How will we make decisions?
- How will we problem-solve?
- How will we handle conflicts?
- How does the team define respectful behavior?
- How will people be held accountable?
- How do we communicate with each other (voice mail, e-mail, etc.)?
Sample Ground Rules – Team A
- Everyone will participate and take ownership of group projects.
- When appropriate, sub-groups will be assigned to work on specific activities.
- Team members will complete assignments on time.
- Meetings will start and end on time – no backtracking if someone
- Each meeting will have a note taker (rotating task) who will distribute
notes and record decisions and assignments.
- Anyone who is absent from a meeting is responsible for finding out what
- Respect the value of each individual’s contribution.
- Resolution of differences will typically be by majority decision, but
on key issues the group will reach consensus.
Sample Ground Rules – Team B
- Members will be at all meetings (except for illness and emergencies).
If you can’t attend, notify the facilitator in advance.
- Agendas will be distributed before each meeting.
- Meetings will start and end on time.
- The group will listen respectfully to the opinions of all team members
- Using active listening.
- Not using “killer phrases” or negative body language.
- Brainstorming without editing.
- Information from the meetings is public and should be shared with other
stakeholders, but confidentiality will be respected when requested.
- The team owns all ideas and concepts – do not talk disrespectfully
about team activities in public.