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Characteristics of Useful Feedback
Useful Feedback is:
- descriptive rather than judgmental. This helps prevent defensive responses.
- specific rather than general.
- focused on behavior rather than the person.
- focused on helping rather than hurting.
- focused on behavior that the teacher can do something about.
- actively sought by the teacher.
- an amount of information that does not overload the teacher.
- focuses on "what" or "how" (observed behavior) not "why" (why involves
inference and motives that can bring resentment rather than learning).
- clearly communicated and can be rephrased by the receiver. Easy-to-understand
language is used.
- shared within 3-7 days of the observation.
- provided with opportunities for further discussion.
- provided with clear suggestions about improvement that can be generated
by the teacher based on questions by the observer.
- based on observations, so that any constructive criticism is justifiable.
- an opportunity to learn!