University of Minnesota
Office of Human Resources
http://www.umn.edu/ohr
612-625-2016

Communication Skills for Managers

GENERAL RESOURCES ON COMMUNICATION

Managerial Communication (video)

Four Types of Communication (video)

Interesting Communication Facts (website)

ACTIVE LISTENING

What is Active Listening (webpage)

Active Listening Skills Self-Assessment (webpage)

REFLECTIVE LISTENING - AKA "PARAPHRASING"

How to Paraphrase (video)

QUESTIONING

Open-Ended Questions (video)

VERBAL COMMUNICATION

How to Avoid Jumping to Conclusions (video)

How to Avoid Destructive Comments (video)

How to Say No (article)

Avoid Having to Say No (video)