University of Minnesota
Office of Human Resources

Improving Systems: Going Beyond Process Improvement

Presenter: Kevin Linderman, Carlson School of Management

Session Summary

All processes work within a larger system. This session will focus on how to view your organization and department as a system – from the beginning to the end, from customers to suppliers, from the inside and out. The session includes a real-life example we will work through as a group to gain a deep understanding of how processes interact within the larger system. By understanding the system view, true continuous improvement can have real impact throughout an organization.