University of Minnesota
Office of Human Resources

2011 Quality Fair & Forum Poster Winners

1st Place

2011 Quality Fair 1st Place Poster

Improving office space utilization, Facilities Management

Theme: Process Improvement: Restructuring, Standardizing and/or Streamlining

Space at the University is limited and expensive, second only to cost of salaries. As FM remodeled two outdated spaces, it focused on improving space utilization, staff effectiveness, and aesthetic appeal. FM conducted two different pilots that will be used to guide future planning efforts. Results of the pilots: (1) 40% better space utilization, (2) increased collaboration, (3) more efficiency, and (4) cost savings.

Sean Schuller,
Jen Pierson,

2nd Place

Principal investigator dashboard, MN Center for Twin and Family Research

Theme: Sustainable Practices

To sustain external funding at current levels, principal investigators must successfully complete projects by closely monitoring project progress and resource consumption. This research center has developed “principal investigator dashboards” to help its investigators and staff stay accountable to the specific aims promised on the grant application. From cork boards, to an intranet, and soon to be apps, the dashboards are opportunities for grant administrators and principal investigators to overcome distrust and failure to see common goals to working together to see what is important and help track progress and resource consumption. The next step is to develop a generalized dashboard app that can be distributed to other principal investigators around the U.

Kevin Haroian,
Rachel Satterlee,
Allie Savela,
Jon Klaphake,
Sara Penney,

3rd Place

Collaboration for paperless application and review Excel-lence, Nursing

Theme: Process Improvement: Restructuring, Standardizing and/or Streamlining

In order to best use faculty time, the School of Nursing wanted to streamline undergraduate admissions review for their bachelor of science in nursing degree by going to paperless processing, distribution, and review. The collaboration with the School of Nursing Office of Student and Career Advancement, the Academic Health Center Information Systems (IS), and the faculty resulted in a process that eliminated some small steps while learning that it was not feasible to make adjustments to their large steps. For the approximately 500 applications received each year (500 file folders and 1,000 sheets of paper), one reviewer was eliminated. Overall, the time to process and review is approximately 2.5 months, the same block of time as always. Through the distribution and review we expect to cut 100 hours when changes are implemented next month.

Robin Peterson,
Margo Marko,

4th Place

Student Unions and Activities touch screen directories, Student Unions and Activities

Theme: Process Improvement: Restructuring, Standardizing and/or Streamlining

Print building directories in Coffman Memorial Union and the St. Paul Student Center were ineffective in guiding visitors; instead, people directed questions to the buildings’ information desk staff. To provide more dynamic and time-sensitive details, Student Unions and Activities purchased a touch-sensitive screen to display building information to assist visitors. On-site IT staff and web developers created a user-friendly and universally accessible interface. Google Analytics and touch tracking measurement systems show increasing interactions with the directories each week. Usability testing was a key factor in the success of the touch directory systems.

Ken Loomis,
Trenton Raygor,
Tony Thomas,