University of Minnesota
Office of Human Resources

Administrative Services Task Force: Hours of Operation Study

Sponsor: Jerry Rinehart

Project Business Case

Since the summer of 2004, the University of Minnesota has undergone a wide-ranging and consultative strategic positioning process to plan for the institution's future. Through this process, the University has set a goal to become one of the top three public research universities in the world within a decade. To meet this goal, several Task Forces have been created by President Robert H. Bruininks to identify and implement key strategic projects. One of these Task Forces is the Administrative Task Force, chaired by Vice President Kathleen O'Brien. The Administrative Task Force includes several of its own Sub-Task Forces including the Services Task Force. The Services Task Force is chaired by Vice Provost for Student Affairs Jerry Rinehart.

The Services Task Force goal is to "focus administrative support on serving faculty, students, and academic units." Recommendations for Optimal Hours of Operations for units that provide service to faculty, staff, and students have been identified as a key strategic project. By thoroughly assessing current service hours and identifying opportunities for service hour enhancements, the PEL team will be able to develop strategic recommendations that support the Task Force's mandate on service and the University's goal of becoming one of the top three public research universities in the world.

Project Scope Definition

In Scope

  • Services that serve faculty, staff, and all degree-seeking students, both at the undergraduate- and graduate-level on the Twin Cities campus
  • Specific campus services

Out of Scope

  • Coordinate campuses
  • Services that do not serve faculty, staff, or students
  • Services not specifically listed as in scope

Uncertain Scope

  • Depending on study results, there may implications for departments not specifically listed as in scope.

Team Members

Amy Brewster
Associate Academic Adviser, Student Services and Advising/CCE
Coach: Jan Morse

Jennifer Mein
Coordinator of Instructional Technology
College of Liberal Arts, Office of Information Technology
Coach: Karen Zentner Bacig

Valerie Stedman
House Manager
Ted Mann Concert Hall, School of Music
Coach: June Nobbe

Dan Sward
Business Analyst and Project Manager, Facilities Management
Coach: Steven Pearthree

Lori Ann Vicich
Director of Strategic Communications
Office of Human Resources Communications
Coach: Kathy Brown