University of Minnesota
Office of Human Resources

FrontierMEDEX Services Available

Medical Assistance Services

Worldwide medical and dental referrals: FrontierMEDEX will work with you to help you locate appropriate treatment or care.

Monitoring of treatment: FrontierMEDEX Assistance Coordinators will continually monitor your care and regional medical advisers will provide consultative and advisory services.

Facilitation of hospital payment: FrontierMEDEX will either wire funds or guarantee required emergency hospital admittance deposits. Hospital expenses are covered under your UPlan medical option, but you are ultimately responsible for reimbursing FrontierMEDEX for any deposits and advances.

Transfer of insurance information to medical providers: FrontierMEDEX will assist you with hospital admission, such as relaying benefit coverage information, and also help with discharge planning.

Medication, vaccine, and blood transfers: If medications, vaccines or blood products are not available locally or a prescription is lost or stolen, FrontierMEDEX will coordinate transfers of these items to you upon authorization of the prescribing physician.

Replacement of corrective lenses and medical devices: FrontierMEDEX will coordinate the replacement of corrective lenses or medical devices that are lost, stolen, or broken during travel.

Dispatch of doctors/specialists: In an emergency where you cannot adequately be assessed by telephone for possible evacuation or you cannot be moved and local treatment is not available, FrontierMEDEX will send an appropriate medical practitioner to you.

Medical records transfer: With your consent, FrontierMEDEX will assist with the transfer of medical information and records to you or the treating physician.

Continuous updates to family, employer, and physician: With your consent, FrontierMEDEX will provide updates to appropriate individuals you designate.

Hotel arrangements for convalescence: FrontierMEDEX will assist with hotel stays and room requirements before or after hospitalization.

Medical Evacuation & Repatriation Services

Emergency medical evacuation: If you sustain an injury or suffer a sudden and unexpected illness, and adequate medical treatment is not available in your current location, FrontierMEDEX will arrange for a medically supervised evacuation to the nearest medical facility determined to be capable of providing appropriate medical treatment.

Transportation to join a hospitalized member: If you are traveling alone and are hospitalized for more than seven days or experiencing a life-threatening situation, FrontierMEDEX will coordinate and pay for economy round trip airfare for a person of your choice to join you.

Return of dependent children: FrontierMEDEX will coordinate arrangements to send your dependent children back to the location of your choice if they are left unattended as a result of your illness or injury. If required, FrontierMEDEX will also arrange for the services of a qualified escort for the children.

Transportation after stabilization: FrontierMEDEX will assist you in making arrangements to return home or to the place of your choice.

Repatriation of mortal remains: FrontierMEDEX will assist in obtaining necessary clearances for your cremation or the return of your body and will pay for the preparation and transportation to your home country.

Travel Assistance

Pre-travel information: FrontierMEDEX can provide continuously updated destination intelligence for more than 180 countries covering such subjects as security, health, transportation, finance, entry/exit, legal, and weather/environment.

Emergency travel arrangements: FrontierMEDEX will make new reservations for airlines, hotels, and other travel services in the event of an illness or injury.

Transfer of funds: FrontierMEDEX will provide you with an emergency cash advance subject to first securing funds from you or your family.

Replacement of lost or stolen travel documents: FrontierMEDEX will assist in replacing passports, tickets, or other travel documents.

Legal referrals: FrontierMEDEX will direct you to an attorney and assist you in securing a bail bond.

Translation services: Multilingual Assistance Coordinators are available to provide immediate verbal translation or will provide referrals to local interpreter services.

Message transmittals: You may send and receive emergency messages toll-free, 24 hours a day, through our Assistance Centers.

Emergency pet housing and/or pet return: FrontierMEDEX will coordinate arrangements for the temporary boarding or return of a pet left unattended because of your injury or illness.

Personal Security Services

Real time security intelligence: FrontierMEDEX can provide you with information and guidance for over 180 countries and select cities. FrontierMEDEX's global intelligence database is continuously updated and includes destination intelligence from over 5,000 sources worldwide.

Security evacuation services: In the event of a threatening situation, FrontierMEDEX will assist you in making evacuation arrangements including flight arrangements, securing visas, and logistical arrangements such as ground transportation and housing.

Please refer to your program description for full details regarding the benefits, coverages, and limitations of the FrontierMEDEX assistance program.

To request additional information on the program, contact the Employee Benefits Service Center at 612-624-9090 or 800-756-2363.