University of Minnesota
Office of Human Resources
http://www.umn.edu/ohr
612-625-2016

FrontierMEDEX

Additional information:


FrontierMEDEX (new name, same benefits) emergency medical assistance program is provided to you automatically when you enroll in any of the UPlan medical options through Medica. There is no additional cost to you for this benefit. If you have family members covered through the UPlan medical options, they are also automatically enrolled in FrontierMEDEX.

FrontierMEDEX provides you with 24-hour access to multilingual assistance coordinators who can immediately help with any type of travel-related emergency when you are 100 or more miles away from home or in a foreign country. The services include:

  • Medical assistance services
  • Emergency medical evacuation and repatriation services
  • Global intelligence and security services
  • Travel assistance services

FrontierMEDEX will work closely with your claims administrator to coordinate the emergency medical assistance services with your UPlan benefits. FrontierMEDEX will assist you with locating the nearest appropriate health care provider or coordinating admission into a hospital or other care facility. FrontierMEDEX will also work with your medical plan to coordinate a direct deposit payment, which may be required in order to be admitted to an international hospital.

The program does not cover the cost of hospital or medical expenses. These are covered through your UPlan medical plan subject to the usual terms and conditions of your UPlan coverage for emergency and urgent care when you are out of the network. You may refer to the Benefits features chart in the Summary of Benefits (pdf) for specific benefit information.

Setting Up a Personal Account

To learn more about FrontierMEDEX services, including limitations, you can set up a personal account to access online services through the FrontierMEDEX Web site. On the site:

  • Click on Member Center Login in the blue bar at top of page
  • Create user name and password on the set-up process page
  • Verify the UPlan's FrontierMEDEX policy number, which is  is 32721
  • Check the Terms of Use agreement box
  • Sign up for new account and register

With your account you can:

  • View, print, and download information and documents related to the program, including the plan description
  • Search the latest intelligence, medical advice, and security alerts
  • Submit an inquiry and open a case online through the FrontierMEDEX Emergency Response Center

FrontierMEDEX can also help with non-medical problems such as lost or stolen passports, translations services, or arranging evacuations due to a deteriorating security situation in an area.

If you are a University retiree over age 65, you have a separate travel program available to you called TravMed Abroad.

Contact Information

For additional information on the FrontierMEDEX program:

  • call the Baltimore Coordination Center collect at 1-410-453-6330
  • call the Employee Benefits Service Center at 612-624-9090 or 800-756-2363, option 2
  • visit the FrontierMEDEX Web site at www.frontiermedex.com.