• How to Use MEDEX
• MEDEX Services Available
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• For more information, read U & Your Benefits (pdf)

The MEDEX worldwide emergency medical assistance program is provided to you automatically when you enroll in any of the UPlan medical options through Medica or HealthPartners. There is no additional cost to you for this benefit. If you have family members covered through the UPlan medical options, they are also automatically enrolled in MEDEX.

MEDEX provides you with 24-hour accesss to multilingual assistance coordinators who can immediately help with any type of travel-related emergency when you are 150 or more miles away from home. The services include:

• Medical assistance services
• Emergency medical evacuation and repatriation services
• Global intelliegence and security services
• Travel assistance services

MEDEX will work closely with your claims administrator to coordinate the emergency medical assistance services with your UPlan benefits. MEDEX will assist you with locating the nearest appropriate health care provider or coordinating admission into a hospital or other care facility. MEDEX will also work with your medical plan to coordinate a direct deposit payment, which may be required in order to be admitted to an international hospital.

The program does not cover the cost of hospital or medical expenses. These are covered through your UPlan medical plan subject to the usual terms and conditions of your UPlan coverage for emergency and urgent care when you are out of the network. You may refer to the Benefits features chart in the Summary of Benefits (pdf) for specific benefit information.

Set up Personal Account

To learn more about MEDEX services, including limitations, you can set up a personal account to access online services through the MEDEX Web site. On the site, click on Group in the banner to get to the Member Center login page; and then click on Create an Account to go to the account set-up process page. The UPlan's MEDEX member ID number is 32721. With your account you can:

• View, print, and download information and documents related to the program, includng the plan description
• Search the latest intelligence, medical advice, and security alerts
• Submit an inquiry and open a case online through the MEDEX Emergency Response Center

MEDEX can also help with non-medical problems such as lost or stolen passports, translations services, or arranging evacuations due to a deteriorating security situation in an area.

If you are a University retiree over age 65, you have a separate travel program available to you called TravMed Abroad.

Contact Information

For additional information on the MEDEX program:

• call the Baltimore Coordination Center collect at 1-410-453-6330
• call the Employee Benefits Service Center at 612-624-9090 or 800-756-2363, option 2
• visit the MEDEX Web site at www.medexassist.com