The following questions and answers will help you file a claim by telephone with Standard Insurance Company (The Standard) should you become disabled. The steps outlined below will enable you to access our efficient claims services quickly and easily.

When should I report a Medical Leave claim?

Report a claim as soon as you believe your absence from work (including a reduction in work hours due to your illness or injury) may extend beyond 14 calendar days. You may report a claim up to four weeks in advance of a planned disability absence, such as childbirth or a scheduled surgery.

What number do I call to initiate the claim process?

Please call The Standard's Disability Claim Reporting Service at 888-414-0377 to report a claim.

What are the hours of operation for the Disability Claim Reporting Service?

The Standard's customer service benefits examiners are available Monday through Friday between 8 a.m. and 7 p.m., Central Time. If you call outside these hours, you may leave a detailed voicemail message, including your name and phone number, and a customer service representative will call you the following business day during business hours. Please identify yourself as an employee of the University of Minnesota.

When I call to report my claim, what questions will I be asked?

You will be asked to provide the following information:

• Employer – University of Minnesota
• Plan Name – Academic Disability Program
• Group Policy number – 645269
• Name
• Social Security number
• Last day at work
• Nature of claim
• Physician information*

*The Standard will fax an Attending Physician's Statement to your doctor's office for completion. It is your responsibility to follow up with your doctor to ensure this form is completed and returned to The Standard in a timely manner.

Who is responsible for notifying the University of Minnesota of my absence?

It is your responsibility to follow the normal University of Minnesota absence reporting procedures by notifying your manager or supervisor of your absence. The Standard will notify the University of Minnesota of your intent to file a Medical Leave claim.

Will I receive a confirmation from The Standard after I initiate a claim?

After initiating a Medical Leave claim, The Standard will send you a letter confirming receipt of your claim. In addition, The Standard will include an Authorization to Obtain Information form for you to sign and return.

Where do I send the completed forms?

Completed forms may be mailed to:

Standard Insurance Company
Employee Benefits Division
Consolidated Disability Benefits, C8D
P.O. Box 2800
Portland, OR 97204

Or if you prefer, you may fax completed forms to 800-378-6053.

How long does it normally take for a claim decision?

Once The Standard receives a completed claim application, it will take approximately one week to make a claim decision. If The Standard has not made a decision within one week, you will be notified with details.

Whom should I call with questions about my claim?

For general questions about your claim, please call The Standard's toll-free Disability Benefits number at 888-414-0377. A knowledgeable customer service benefits examiner will be happy to assist you.

What assistance is available to help me return to work?

The Standard will contact the University and UReturn about your absence. UReturn is the University-provided, confidential, early intervention program that is designed to support faculty and staff who experience an illness or injury that affects their ability to work. The Standard will not disclose your medical condition to UReturn but will provide them with information to help them assist you with your return to work, such as work restrictions and projected return-to-work dates.