Adjust Handset Volume
- With handset in use
- Locate and scroll the wheel on right side of the phone set.
- The wheel is NOT SHOWN in the diagram below.
Adjust Ring Tone
- Locate and adjust the RINGER TONE wheel on the left side of the phone set.
- See Diagram below.
Adjust Ringer Volume
- Locate and adjust the RINGER VOLUME wheel on the left side of the phone set.
- See Diagram below.
Adjust Speaker Volume
- Locate and adjust the SPEAKER VOLUME slide on the right side of the phone set.
- See Diagram below.
Mute Handset or Speaker
- Press [Mute] (lamp on)
- You can hear caller, they cannot hear you.
Remove Mute from Speaker or Handset
- Press [Mute] (lamp off)
- You can hear caller, caller can hear you.
Answer/Dial calls
- Press [SPKR] (lamp on)
- Call on line
Switch Handset to Speaker
- Press [SPKR] (lamp on)
- Replace handset
Switch Speakerphone to Handset
These feature buttons are programmed by NTS and should be requested when an order is placed. All feature buttons may not be available on all phones due to system configuration. Optional feature codes may be used when an optional feature button is not programmed on phone, these codes may be used from any University phone.
Display Abbreviated Dial Numbers
- Press [DSPL]
- Press [ABVD]
- Repeat pressing [ABVD] until all stored numbers have been displayed
Display Auto Dial Numbers
- Press [AUTO DIAL]
- Number to be auto dialed displays
Display Callback Number
- Press [DSPL] (lamp on)
- Press [CLBK]
- Repeat pressing [Callback] until through list
Place call on Hold
- Call on line
- Press [Hold]
- Hang Up (another call may be placed)
Retrieve Held Call
- Press [SPKR] or lift handset
- Press [Hold]
- Call is retrieved
Answer Call Waiting Using [Hold] and [SPKR]
- Hear call waiting tone
- Press [HOLD]
- Press [SPKR]
- Incoming call on line
- Press [SPKR]
- Call end/phone rings
- Press [SPKR]
- Holding call on line
Answer Call Waiting Using [HOLD] and Handset
- Hear call waiting tone
- Press [HOLD]
- Press [Line Button]
- Incoming call on line
- Press [Line Button]
- Call end/phone rings
- Press [Line Button]
- Holding call on line
Display Redial Number
- Press [DSPL] (lamp on)
- Press [REDL]
- Number to be redialed displays
Redial last off Campus Call
- Press [SPKR] or lift handset
- Press [REDIAL]
- System dials call
Transfer on Campus
- Call on line
- Press [XFER] (lamp on)
- Hear dial tone
- Dial 5 digit phone number
- Hang up
Transfer off Campus
- Call on line
- Press [XFER] (lamp on)
- Hear dial tone
- University Customers:
- Dial [8] + area code + phone number
- Fairview Customers:
- Dial [9] + area code + phone number
- Hang up
Cancel a Transfer
- Busy or unanswered line
- Press [XFER]
- Original call on line
3-Way Conference
- Begin with 1st call on line
- Press [XFER] (lamp on)]
- Dial phone number
- Party answers/announce conference
- Press [XFER] (lamp on)
- All 3 parties on line (lamp on)
Store or change a number (up to 24 digits long)
- Press [SPKR] or lift handset
- Press [ABVD] [*]
- ENTER code ([9]-[0])
- Hear 1 beep
- University Customers:
- Fariview Customers:
- Hear 2 beeps
- Hang up
- Write # on abbreviated dial list
Make Call Using Addreviated Dial
- Press [SPKR] or lift handset
- Press [ABVD] + abbreviated dial code
Display Abbreviated Dial Numbers
- Press [DSPL] (lamp on)
- Press [ABVD]
- Repeat pressing [ABVD] until through list
Leave Callback on Busy/Unanswered Extension
- Busy or unanswered call
- Press [CLBK] [*]
- Hang up
- When busy extension is free
- Hear "ring, ring, ring"
- Lift handset (automatic call in place)
Cancel Callback
- Press [DSPL] (lamp on)
- Press [CLBK]
- Repeat pressing [CLBK] until number is displays
- Press [CNCL]
Display Callback
- Press [DSPL] (lamp on)
- Press [CLBK]
- Repeat Pressing [CLBK] until through list
Return Callback on your Phone
- Press [SPKR] lift handset
- Press [CLBK]
Call park is a system hold, retrievable from an alternate phone.
Park a Call
- Call on line
- Press [CLPK]
- Hear "Park number___________"
- write down number
- Hang up
Retrieve Parked Call
- Press [SPKR] or lift handset
- Dial "Park number"
- System retrieves held call
Cancel any Call or Feature use
- Press [CNCL]
- Action cancelled
Conference a total of 7 calls, 4 may be off campus calls
Set up a Conference
- Call on line
- Press [CONF]
- Dial next party
- When call is answered press [CONF]
- Repeat steps 1-3 to add parties
Place Conference Call on Hold
- Press [Hold]
- Hang up (another call may be placed)
Retrieve Held Conference Call
- Press [SPKR] or lift handset
- Press [Hold]
- Call is retrieved
Call Pickup is used to pick answer a call which is ringing on another phone. Call Pickup may be assigned to one phone, or a group of phones.
- Line in pickup group rings
- Press [CLPU]
- Dial ringing phone number
- Call is transfered to your line
Activate Do Not Disturb
- Press [SPKR] or lift handset
- Press [DND] (lamp on)
- Hang up
- System will announce "Private" each time dial tone is obtained
Cancel Do Not Disturb
- Press [SPKR] or lift handset
- Press [DND] (lamp off)
- Hang up
Forward Your Calls
- Press [SPKR] or lift handset
- Press [CFWD]
- Confirmation tone
- Dial destination number
- Confirmation tone (lamp on)
- Hang up
Display Forwarding Number
- Press [DSPL] (lamp on)
- Press [CFWD]
- Forwarding number displays
Cancel Call Forwarding
- Press [SPKR] lift handset
- Press [CFWD] (lamp off)
- Hang up
* Off campus call forwarding feature must be ordered.
Place a Hotline Call
- Press [HOT]
- Call is placed
Place Intercom Call
- Press [SPKR] or lift handset
- Press [INCM]
- Dial intercom number
Answer an intercom call
- Hear ring
- Press [SPKR] or lift handset
- Press [INCM]
Enter Voicemail System
- University Customers:
- Press [SPKR] or lift handset
- Press [VCML] (lamp on)
- Voicemail prompt
- Fairview Customers:
- Press [SPKR] or lift handset
- Dial assigned Fairview voicemail number
- Voicemail prompt
** Univeristy phones with voicemail light indication features do not work with the Fairview voicemail system. They do not light when voicemail is present. **
Although some phones offer special feature buttons, most of these features reside in the telephone system, independent of phone type. These "feature codes" are invoked using a switchhook/[FLASH] command in conjuntion with dialpad entries, and may be used from almost any phone.
This feature creates a personal speed dial directory of frequently called internal or external numbers. Assign each frequently called number either a 1 or 2 digit reference code (from
-
or
-
) depending on class of service.
Store or Change a Number (up to 24 digits long)
- Lift handset
- Dial feature code
- Dial reference (
-
)
- Hear 1 beep
- University Customers:
-
+ area code + number
- Fariview Customers:
-
+ area code + number
- Hear 2 beeps
- Hang up
- Write # on abbreviated dial list
Make Call Using Addreviated Dial
- Lift handset
- Dial feature code
+ abbreviated reference code
This feature blocks calls from callers who have their caller ID information suppressed. Callers with suppressed information will hear a message that says "The number you dialed does not accept blocked calls. Please unblock your number and dial again." Anonymous call rejection only works for calls from off-campus numbers. Please keep in mind that callers with unpublished or unlisted phone numbers will be blocked by this feature, as their caller information is suppressed.
- Dial
to activate anonymous call rejection.
- Dial
to turn off anonymous call rejection.
Automatic Recall stores the number of the last incoming call and will automatically dial that number for you.
To use automatic recall:
- Dial
.
- Follow the voice prompts to have the number dialed automatically.
Leave Call Back/Message on Busy/Unanswered Extension
The Call Back feature allows the telephone system to automatically call you back after the busy the campus phone number you dialed is idle. The telephone system cancels the call back if you do not answer your phone at the time it calls. A maximum of 10 Call Back/Messages are allowed per phone line, reorder tone is heard when all 10 messages are occupied.
- Press switchhook/[FLASH]
- Hear "Enter"
- Press
- Hang up
- When busy extension is free
- Hear "ring, ring, ring"
- Lift handset (automatic call in place)
Return Call Back/Message on your Phone
- Lift handset
- Hear "Call Back" or "Message"
- Press
Park Call
- Call on line
- Press switchhook/[FLASH]
- Press
- Hear "Enter"
- Hear "Park number___________"
- write down number
- Hang up
Retrieve Parked Call
- Lift handset
- Dial "Park number"
- System retrieves held call
Call Pickup is used to answer a call which is ringing on another phone within an assigned "Call Pickup Group". The ringing phone's call is retrieved by your phone. Attempting to pickup a call not in your pickup group results in reorder tone being heard.
Pickup Ringing Call
- Line in pickup group rings
- Dial code
- Dial ringing phone number
- Call is transfered to your line
Pickup Held Call
- Retrieval a call on hold at another group member extension
- Lift handset
- Dial code
- Hear confirmation tone
- Dial number where call is held
- Held call is retrieved
*Call Pickup Extension" feature must be enabled to pick up held calls.
On a per-call basis, this feature temporarily blocks your Caller ID information from being sent when dialing off campus. It will NOT block your Caller ID if you dial a 5-digit extension on campus.
- Dial
to activate caller ID block.
Conference a total of 3 callers.
Please Note — One member of the conference call must be on a University telephone to keep conference active.
Set up a Conference Call
- Call on line
- Press switchhook/[FLASH]
- Dial code
- Hear dial tone
- Dial next phone number
- Announce conference
- Press switchhook/[FLASH]
- Dial code
- All calls are on line
Place Conference Call on Hold
- Press switchhook/[FLASH]
- Dial code
- Hang up
- Another call may be placed
Retrieve Held Conference Call
- Lift handset
- Press switchhook/[FLASH]
- Press
- Call is retrieved
Activate Do Not Disturb
- Lift handset
- Dial code
- Hear confirmation tone
- Hang up
- System will announce "Private" each time dial tone is obtained
Deactivate Do Not Disturb
- Lift handset
- Dial Code
- Hear confirmation tone
- Hang up
Forward Your Calls
All calls are forwarded to an alternate number.
- Lift handset
- Dial code
- Hear confirmation tone
- Dial destination number
- Hear confirmation tone
- Hang up
An incoming call rings one short ring, which alerts you that call forward is still active, then forward to the specified destination. The forwarding destination phone number is the only number which can place and transfer calls to the original phone number.
Cancel Call Forwarding
- Lift handset
- Hear "Forward"
- Dial code
- Hear confirmation tone
- Hang up
* Off campus call forwarding feature must be ordered.
Place Call on Hold
- Call on line
- Press switchhook/[FLASH]
- Hear "Enter"
- Dial code
- Call on hold
- Hear dial tone
- Hang up or place another call
Retrieve Held Call
- Lift handset
- Hear "Held"
- Dial code
- Call is retrieved
Answer Call Waiting using Hold
- Call on line
- Hear call waiting tone (1 or 2 short rings)
- Press switchhook/[FLASH]
- Hear "Enter"
- Dial code
- Call on hold
- Hang up
- Waiting call rings on your extension
- Lift handset
- Waiting call on line
Alternate Between Calls
- Call on line
- Alternate call on hold
- Press switchhook/[FLASH]
- Hear "Enter"
- Dial code
*Only one caller may "call-wait" on one line. Subsequent callers receive a busy tone.
The telephone system stores the last off campus number dialed and allows that call to be redialed.
Redial last Off Campus Call
- Redial last off campus call
- Lift handset
- Dial code
- System dials last off campus call
Calls may be transfered on or off campus. If the transfer desination phone number is busy or unanswered, the call will return to the transfer originator identified by priority ring. Transfers may be announced or unannounced.
Transfer on Campus
- Call on line
- Press switchhook/[FLASH]
- Hear "Enter"
- Dial code
- Call is held
- Hear dial tone
- Dial 5 digit phone number
- Announce transfer (optional)
- Hang up
- Call is transferred
Transfer off Campus
- Call on line
- Press switchhook/[FLASH]
- Hear "Enter"
- Dial code
- Call is held
- Hear dial tone
- University Customers:
- Dial
+ phone number
- Fairview Customers:
- Dial
+ phone number
- Announce transfer (optional)
- Hang up
- Call is transferred
Voicemail Access
- University Customers:
- Lift handset
- Hear dial tone
- Dial code
- Hear voicemail prompt
- Fairview Customers:
- Lift handset
- Hear dial tone
- Dial assigned Fairview voicemail number
- Hear voicemail prompt
** University phones with voicemail light indication features do not work with the Fairview voicemail system. They do not light when voicemail is present. **
