Service Gateway is a tool customers use to request services from Networking and Telecommunications Services (NTS). Customers migrated into Service Gateway may use the application to request changes to voice and data network jacks, and subnet management through Infoblox. This also allows the customer to view and manage their network resources. The objective of the Service Gateway application is to promote a closer tie between voice and data resources and the administrative entities responsible for managing them.
NTS is meeting with each department to help identify which voice and data resources should be managed by each department. The resources identified are then assigned to the departmental Management Group. Part of this process includes re-evaluating each department's subnets use. In most cases this results in creating new subnets for the department. Many times new subnets allow the department to migrate to a departmentally specific VLAN, as opposed to continuing to use a multi-departmental shared etherjack VLAN. This migration allows the department better ability to support their network, and provides NTS with the opportunity to collect unused IP addresses. Collecting these addresses gives NTS the ability to re-distribute them for Emerging Technologies being deployed to the University network.
The Twin Cities campus is migrating deparmental resources into Service Gateway to allow departments manage them. The schedule for migrating departments into Service Gateway is based on currently planned work. Customers may request migration by sending e-mail to the Service Gateway Team. Completing this work on a timely basis and group dynamics are important. Full department participation allows NTS staff time to migrate other departments into the application to better manage their resources.Scope of Work
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