• Report Trouble
  • Live Help
  • Report Trouble
  • System Status
• Order Services
• Rates and Billing
  • Rates and Billing
  • Forms and Services
    • Comma-Delimited Bill
    • Invoices
    • Invoices Feb '04 and Beyond
    • Journal Vouchers
  • Rates
    • Long Distance
    • Monthly Service
    • Service Delivery
• Services and Products
  • Campus Phones
  • Voice Services
  • VoIP
  • Gopher Messaging
  • Data Services
  • Service Gateway
  • Data Center Services
  • Product Development and Services
• Reports
  • ACD Reports
  • Network Reports
• Resource Center
  • F.A.Q.
    • ACD
    • Auto-Attendant
    • Call Centers
    • Centrex
    • Gopher Messaging
    • Invoices
    • IP Address Management
    • Service Gateway
    • Telephone
    • Website
• About NTS
  • About NTS
• Information Services
  • Information Servies

• Report Trouble
• Order Services
• Billing
• Services and Products
• Reports
• Resource Center
• About NTS

OIT Helpline:
1-HELP on Campus
(612-301-4357)

Billing Helpline:
612-626-2000

Moves, Adds, Changes and Status Line:
612-625-1355

Contact Us via
our Web Form

NTS > Guides > Phone > ITE12-SD

ITE12-SD Guide

---

Printable PDF Guides

• ITE12-SD page1 PDF
• ITE12-SD page2 PDF

---

ITE12-SD Menu

• Place a Call
  • Fairview Customers
  • University Customers
• Phone Settings
  • Handset Volume
  • Ring Tone
  • Ringer Volume
  • Speaker Volume
• Feature Buttons
  • Display [DSPL]
  • Hold [HOLD]
  • Mute [MUTE]
  • Redial [REDL]
  • Speaker [SPKR]
  • Transfer [XFER]
• Optional Programmed Feature Buttons
  • Abbreviated Dial [ABVD]
  • Callback [CLBK]
  • Call Park [CLPK]
  • Call Pickup [CLPU]
  • Cancel [CNCL]
  • Conference [CONF]
  • Do Not Disturb [DND]
  • Forward [CFWD]
  • Hotline [HOT]
  • Intercom [INCM]
  • Voicemail [VCML]

---

Place a Call

Fairview Customers

• On Campus:
  • Dial 5 digit number (Fairview phone numbers only)
• Off Campus:
  • Dial + area code + number
• Information:
  • Dial or - -
  • Off campus information dial + + international number
• International:
  • Dial + + international number
• Voicemail Access:
  • Call assigned Fairview number

University Customers

• On Campus:
  • Dial 5 digit number (University phone numbers only)
• Off Campus:
  • Dial + area code + number
• Conference Operator:
  • Dial - -
• Information:
  • Dial or - -
  • Off campus information dial +
• International:
  • Dial + + international number
• UPAC or PSC:
  • Dial
  • Hear "beep"
  • area code + number
  • Hear "beep"
  • Dial UPAC/PSC code
• Voicemail Access:
  • On Campus dial
  • Off Campus dial - -

---

Phone Settings

Handset Volume

Adjust Handset Volume

• With handset in use
• Locate and scroll the wheel on right side of the phone set.
• The wheel is NOT SHOWN in the diagram below.

Ring Tone

Adjust Ring Tone

• Locate and adjust the RINGER TONE wheel on the left side of the phone set.
• See Diagram below.

Ringer Volume

Adjust Ringer Volume

• Locate and adjust the RINGER VOLUME wheel on the left side of the phone set.
• See Diagram below.

Speaker Volume

Adjust Speaker Volume

• Locate and adjust the SPEAKER VOLUME slide on the right side of the phone set.
• See Diagram below.

---

Feature Buttons

Display [DSPL]

Display Abbreviated Dial Numbers

• Press [DSPL]
• Press [ABVD]
• Repeat pressing [ABVD] until all stored numbers have been displayed

Display Auto Dial Numbers

• Press [AUTO DIAL]
• Number to be auto dialed displays

Display Callback Number

• Press [DSPL] (lamp on)
• Press [CLBK]
• Repeat pressing [Callback] until through list

Hold [HOLD]

Place call on Hold

• Call on line
• Press [Hold]
• Hang Up (another call may be placed)

Retrieve Held Call

• Press [SPKR] or lift handset
• Press [Hold]
• Call is retrieved

Answer Call Waiting Using [Hold] and [SPKR]

• Hear call waiting tone
• Press [HOLD]
• Press [SPKR]
• Incoming call on line
• Press [SPKR]
• Call end/phone rings
• Press [SPKR]
• Holding call on line

Answer Call Waiting Using [HOLD] and Handset

• Hear call waiting tone
• Press [HOLD]
• Press [Line Button]
• Incoming call on line
• Press [Line Button]
• Call end/phone rings
• Press [Line Button]
• Holding call on line

Mute [MUTE]

Mute Handset or Speaker

• Press [Mute] (lamp on)
• You can hear caller, they cannot hear you.

Remove Mute from Speaker or Handset

• Press [Mute] (lamp off)
• You can hear caller, caller can hear you.

Redial [REDL]

Display Redial Number

• Press [DSPL] (lamp on)
• Press [REDL]
• Number to be redialed displays

Redial last off Campus Call

• Press [SPKR] or lift handset
• Press [REDIAL]
• System dials call

Speaker [SPKR]

Answer/Dial calls

• Press [SPKR] (lamp on)
• Call on line

Switch Handset to Speaker

• Press [SPKR] (lamp on)
• Replace handset

Switch Speakerphone to Handset

• Lift handset (lamp off)

Transfer [XFER]

Transfer on Campus

• Call on line
• Press [XFER] (lamp on)
• Hear dial tone
• Dial 5 digit phone number
• Hang up

Transfer off Campus

• Call on line
• Press [XFER] (lamp on)
• Hear dial tone
• University Customers:
  • Dial [8] + area code + phone number
• Fairview Customers:
  • Dial [9] + area code + phone number
  • Hang up

Cancel a Transfer

• Busy or unanswered line
• Press [XFER]
• Original call on line

3-Way Conference

• Begin with 1st call on line
• Press [XFER] (lamp on)]
• Dial phone number
• Party answers/announce conference
• Press [XFER] (lamp on)
• All 3 parties on line (lamp on)

---

Optional Programmed Feature Buttons

These feature buttons are programmed by NTS and should be requested when an order is placed. All feature buttons may not be available on all phones due to system configuration. Optional feature codes may be used when an optional feature button is not programmed on phone, these codes may be used from any University phone.

Abbreviated Dial [ABVD]

Store or change a number (up to 24 digits long)

• Press [SPKR] or lift handset
• Press [ABVD] [*]
• ENTER code ([9]-[0])
• Hear 1 beep
• University Customers:
  • [8] + area code + number
• Fariview Customers:
  • [9] + area code + number
• Hear 2 beeps
• Hang up
• Write # on abbreviated dial list

Make Call Using Addreviated Dial

• Press [SPKR] or lift handset
• Press [ABVD] + abbreviated dial code

Display Abbreviated Dial Numbers

• Press [DSPL] (lamp on)
• Press [ABVD]
• Repeat pressing [ABVD] until through list

Callback [CLBK]

Leave Callback on Busy/Unanswered Extension

• Busy or unanswered call
• Press [CLBK] [*]
• Hang up
• When busy extension is free
• Hear "ring, ring, ring"
• Lift handset (automatic call in place)

Cancel Callback

• Press [DSPL] (lamp on)
• Press [CLBK]
• Repeat pressing [CLBK] until number is displays
• Press [CNCL]

Display Callback

• Press [DSPL] (lamp on)
• Press [CLBK]
• Repeat Pressing [CLBK] until through list

Return Callback on your Phone

• Press [SPKR] lift handset
• Press [CLBK]

Call Park [CLPK]

Call park is a system hold, retrievable from an alternate phone.

Park a Call

• Call on line
• Press [CLPK]
• Hear "Park number___________"
• write down number
• Hang up

Retrieve Parked Call

• Press [SPKR] or lift handset
• Dial "Park number"
• System retrieves held call

Cancel [CNCL]

Cancel any Call or Feature use

• Press [CNCL]
• Action cancelled

Conference [CONF]

Conference a total of 7 calls, 4 may be off campus calls

Set up a Conference

• Call on line
• Press [CONF]
• Dial next party
• When call is answered press [CONF]
• Repeat steps 1-3 to add parties

Place Conference Call on Hold

• Press [Hold]
• Hang up (another call may be placed)

Retrieve Held Conference Call

• Press [SPKR] or lift handset
• Press [Hold]
• Call is retrieved

Call Pickup [CLPU]

Call Pickup is used to pick answer a call which is ringing on another phone. Call Pickup may be assigned to one phone, or a group of phones.

• Line in pickup group rings
• Press [CLPU]
• Dial ringing phone number
• Call is transfered to your line

Do Not Disturb [DND]

Activate Do Not Disturb

• Press [SPKR] or lift handset
• Press [DND] (lamp on)
• Hang up
• System will announce "Private" each time dial tone is obtained

Cancel Do Not Disturb

• Press [SPKR] or lift handset
• Press [DND] (lamp off)
• Hang up

Forward [CFWD]

Forward Your Calls

• Press [SPKR] or lift handset
• Press [CFWD]
• Confirmation tone
• Dial destination number
• Confirmation tone (lamp on)
• Hang up

Display Forwarding Number

• Press [DSPL] (lamp on)
• Press [CFWD]
• Forwarding number displays

Cancel Call Forwarding

• Press [SPKR] lift handset
• Press [CFWD] (lamp off)
• Hang up

* Off campus call forwarding feature must be ordered.

Hotline [HOT]

Place a Hotline Call

• Press [HOT]
• Call is placed

Intercom [INCM]

Place Intercom Call

• Press [SPKR] or lift handset
• Press [INCM]
• Dial intercom number

Answer an intercom call

• Hear ring
• Press [SPKR] or lift handset
• Press [INCM]

Voicemail [VCML]

Enter Voicemail System

• University Customers:
  • Press [SPKR] or lift handset
  • Press [VCML] (lamp on)
  • Voicemail prompt
• Fairview Customers:
  • Press [SPKR] or lift handset
  • Dial assigned Fairview voicemail number
  • Voicemail prompt

** Univeristy phones with voicemail light indication features do not work with the Fairview voicemail system. They do not light when voicemail is present. **