• Report Trouble
  • Live Help
  • Report Trouble
  • System Status
• Order Services
• Rates and Billing
  • Rates and Billing
  • Forms and Services
    • Comma-Delimited Bill
    • Invoices
    • Help for Viewing Invoices
  • Rates
    • Long Distance
    • Monthly Service
    • Service Delivery
• Services and Products
  • Campus Phones
  • Voice Services
  • VoIP
  • Gopher Messaging
  • Network Services
  • Wireless
  • Domain Name Service
  • Service Gateway
  • Data Center Services
• Reports
  • ACD Reports
  • Network Reports
• FAQ Pages
  • ACD
  • Auto-Attendant
  • Call Centers
  • Centrex
  • Gopher Messaging
  • Invoices
  • IP Address Management
  • Service Gateway
  • Telephone
  • Website
• About NTS
  • About NTS
• Information Services
  • Information Servies

• Report Trouble
• Order Services
• Billing
• Services and Products
• Reports
• Resource Center
• About NTS

OIT Helpline:
1-HELP on Campus
(612-301-4357)

Billing Helpline:
612-626-2000

Moves, Adds, Changes and Status Line:
612-625-1355

Contact us via our web forms:

• Service Questions
• Web-Site Questions

NTS > Gopher Messaging > Setup Procedure

New User Setup

Training

Several training options for Gopher Messaging are available:

• Attend a short course offered by University Technology Training Center.
• Work through an online interactive tutorial.
• View an online narrated presentation.

If after taking advantage of these training options you still have questions; contact our Live Online Help to chat directly with a consultant.

---

Initial Set Up via Telephone Access

Before dialing in, you should have the following items ready:

1. A new voicemail password (5-15 digits and different than 5-digit phone number).
2. Your name announcement (e.g.: "John Smith").
3. Your personal greeting announcement (e.g.: "You have reached John Smith. Sorry I missed your call. Leave a message and I'll get right back to you.").

Enter Gopher Messaging

Gopher Messaging asks for your mailbox number:

• Enter your 5 digit mailbox number and press .
  • If this is a group mailbox, enter the number of your extension mailbox and press .

Gopher Messaging asks for your password:

• Enter your 5 digit mailbox number and press .
  • If this is a group mailbox, use just the 5 digits of the main mailbox number.

* Your initial Gopher Messaging password is the same as your 5 digit mailbox number.

Change Your Password

Gopher Messaging asks you to change your password. This is required.

• Enter a password and press .

The password should be between 5-15 digits. For security reasons, we recommend that you do not use your 5-digit phone number as your password.

Gopher Messaging asks you to confirm your new password:

• Enter your password again and press .

Recording a Name Announcement

Gopher Messaging asks you to record a name announcement:

• Speak your name and press .
  • If this is a group mailbox, we recommend you record a simple name announcement. The system will use this recording to let callers find your mailbox. That is, callers will hear "to leave a message for "Your name announcement," press ."

Gopher Messaging replays your recorded Name Announcement:

• To accept press .
• • The name announcement preceds messages when you forward a voicemail to another subscriber. You may review and re-record your name announcement until you are satisfied.

Recording a Personal Greeting

Gopher Messaging asks you to record a Personal Greeting:

• Record your Personal Greeting and press .

Gopher Messaging replays your recorded Personal Greeting:

• To accept press
• • The personal greeting plays when calls are sent to your voicemail. You may review and re-record your name announcement until you are satisfied.

Congratulations! The basic setup telephone access is complete. To perform additional mailbox setup such as busy greetings, press at the main menu prompt to change Personal Options.

To reenter your mailbox on campus:

• Twin Cities campus dial or - (or just press your voicemail button)
• Rochester Campus dial -
• Enter your mailbox number
• Enter new password

To reenter your mailbox off campus:

• Twin Cities campus dial - - (or just press your voicemail button)
• Rochester Campus dial - -
• Enter your mailbox number
• Enter new password

You are now ready to listen to your messages over the phone. Refer to the Gopher Messaging reference guide, or press from inside Gopher Messaging for help. Visit our Frequently Asked Questions (FAQ) for additional information.