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Student support


   


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Known issues and bugs

  1. Unenrolled users remain subscribed to the forums
  2. myU portal does not show all links
  3. Wimba Voice Presentation bug
  4. Issues with experimental drug-and-drop (AJAX) feature (Import process)
  5. Group events
  6. Student view
  7. Daylight saving time
  8. Files with special characters are not allowed
  9. It is not possible to close open/in progress quiz attempts for student
  10. It is not possible to search by Internet /Guest ID (x500) in the Assign Roles interface
  11. Quiz results page shows Moodle admins
  12. Firefox 3 and PDF files
  13. Labels vs Summaries (summaries cannot be Imported)

1. Unenrolled users remain subscribed to the forums

In some situations users who are no longer enrolled into a Moodle site remain subscribed to the forums. E.g.:

  • Forum was forcing everyone to be subscribed
  • Students subscribed themselves, and then were unenrolled

To double-check and change who is subscribed to an individual forum, go to a forum and click "Show/edit current forum subscribers" link in the upper right corner (You will not see the link, if you force everyone to be subscribed, therefore you will need to update forum settings first).

2. myU portal does not show all links

Some of the links to Moodle sites are not appearing at myU. Developers are working on fixing the issue. Meanwhile, please access Moodle sites directly at http://moodle.umn.edu

3. Wimba Voice Presentation bug

Voice Presentation tool should allow private comments from students; such comments are supposed to be visible to the instructor only.

Currently, instructors may mark the checkbox: "Make slide comments private. Students cannot view other student's comments".

If an instructor marks that - comments will become hidden not only from fellow students, but from Instructors too.

4. Issues with experimental drug-and-drop (AJAX) feature:

It is highly recommended to disable drag-and-drop feature, once the semester starts. Use of this feature:

  • may cause your browser to crush, if you have large amount of resources posted on your site homepage
  • it makes really easy to delete an item accidentally
  • interferes with the Import process. Your content will not be properly imported and you will get "blank" items on your site homepage, which you will not be able to delete

To disable the feature:

  • Login to Moodle and click on your own name in the upper right corner
  • Click Edit Profile tab
  • Set AJAX and Javascript to NO
    • Make sure to fill out ALL required information, including City, Country and Description; otherwise your changes will not be saved. If you do not want to type Description about yourself, just put a simple dot there.
  • Scroll down and click Update profile button at the very bottom of the page

5. Group events

Group events added to the Calendar are not visible to the group members.

6. Student view

If an instructor will 'switch to' a student view, he will see a link to the Assign Roles interface. Real students would not be able to see the link.

7. Daylight saving time

Moodle does not work well with daylight saving time adjustments. Therefore, every time there is a time change, you will need to double-check the due dates to make sure that they are not moved by one hour off.

In 2008:

  • DST begins at 2 a.m. March 9
  • DST ends at 2 a.m. November 2

8. Files with special characters are not allowed

Files with special characters in the titles should not be loaded into the Files area of your site. Later it will not be possible to link to those files, or even remove links to them from your Files area.

9. It is not possible to close open/in progress quiz attempts for students

When a quiz attempt is past its time limit, or when the closing date for a quiz is over, the attempt remains "open".
Usually this happens when a student click "Save without Submit" button, instead of "Submit". Then the quiz closes, so a student can not access it anymore, but the attempt will be marked as "open" (in progress).
Grade for such attempt will not show up in the gradebook, and there is no way for the instructor to manually overwrite anything in such attempt, or force/close a submission.

Solution: Re-open the quiz temporarily, and ask students to click "Save and submit for grading" button.

10. It is not possible to search by Internet /Guest ID (x500) in the Assign Roles interface

Assign Roles interface can be searched by the First/Last name and an email only. Therefore, if a user changes the default email address in the Moodle system, you will not be able to find a person by typing her x500.

11. Quiz results page shows Moodle admins

If an instructor will go to the Quiz Results page and select "Show all students" or "Show students with no attempts only", then the list will also show admins for our Moodle installation, even though they are not enrolled into the course.

12. Firefox 3 and PDF files

If you have Firefox 3, you may not be able to see all PDF files posted. In such situation you need to use FF2, or install Adobe Acrobat Reader 9.

13. Labels vs Summaries (summaries cannot be imported)

If you want to add some text directly to the homepage of your site, then we recommend to use Labels (Turn Editing on > Add a resource> Add a label) instead of Summaries (use a hammer at the top of a section), since:

  • Summaries can not be imported into the new site, if you will try to copy content over
  • Summaries can not be moved or hidden, unlike Labels

 
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