The University of Minnesota created the Enterprise Systems Project to help provide a more service-oriented environment to its students, staff, faculty, and Minnesota as a whole. We support this goal with the newly redesigned and rethought University information systems, policies, and business practices, which can be seen in the following improvements:

Resources for Better Service
The One Stop: http://onestop.umn.edu/

• Multiple routes to information through self-service Web access, or One Stop locations on East Bank, West Bank, and the St Paul campuses.
• Staff Help Desks to provide quick tutorials, advice, and referrals.

Cross-Departmental Training, Communications, and Collaboration

• Streamlined policies, procedures, and rules
  Policies and Procedures: http://www.fpd.finop.umn.edu/
• Cross-trained frontline staff in OTR, Financial Aid, Bursar’s Office, and college advising offices can now answer the "top ten" questions for a student, regardless of location.
• Front line staff has also been trained in general University information and resources.

Integrated Information Systems

• Combined over 30 information systems into a shared, accurate, and up-to-date system
• Computerized compliance: built-in edits in the computer systems automatically ensure that specific business rules are followed accurately.
  FormsNirvana: http://nirvana.tc.umn.edu/index.html/
• Online routing of work and approvals
  EGMS: http://egms.quickhelp.umn.edu/intro.html