PeopleSoft
and Web Performance
Fixed
Processes
Performance News:
5/11/00
- Performance Update
4/20/00
- Performance Update
3/3/00
- Performance Update
2/25/00
- Performance Update
2/14/00
- Performance Team working through "Top
Ten Problems" list.
2/3/00
- Summary of report from Andersen Consulting
on technical infrastructure and performance tuning.
2/1/00
- PeopleSoft Performance Update.
1/28/00
- Summary of discussion between PeopleSoft and
Big Ten universities on January 18, 2000.
1/27/00
- Students now able to add classes via Web after
first week of term.
1/27/00
- Web Registration system shows marked improvement
in volume, response time.
1/11/00
- Progress on PeopleSoft/Web performance issues.
1/3/00
- Performance Team begins effort to improve PeopleSoft,
Web performance
12/20/99
- PeopleSoft Performance Issues
12/16/99
- Enterprise Systems Project Sponsors Meeting
12/13/99
- Letter from Big 10 schools to PeopleSoft includes
U of M
12/1/99
- Addressing PeopleSoft performance issues a
top priority
Fixed
Processes:
Mass Change Template (batch). Used
frequently to identify records according to a
chosen criteria and to assign a communication
record to them. Before: 2+ hours; now less than
15 minutes.
Campus Community Letter Generation (batch)
Identifies incomplete communication records,
extracts data into files, which are used to produce
letters and mailing labels. Runs 200+ times each
night. Before: 14 hours total CPU time; now less
than 5 minutes total CPU time.
Term Activation (on-line) Before: 20-25
seconds; now 8-12 seconds.
FA Term (batch) Before: 15,400 records
/hr; now 25,500 records /hr.
Transaction Report (batch): Before 4 hours;
now 7 minutes.
Bill Extract & Print (batch) Creates
the file of bills to send through the network
to Printing Services. Before: 5 hrs to produce
20,000 bills; now: 3 hrs to produce 22,775 bills.
Student Financials interface to the Loan
Management System (batch) Before: 1.5 hours
each night to process all four campuses; now
takes 24 seconds.
Quick Post (on-line) Before: 12 seconds;
now 1 second and Quick Corp Post (on-line) Before:
12 seconds; now 1 second. Both panels are used
to add new transactions to student or "corporate"
accounts.
Third Party Contract (on-line) This panel
is used to add credits to student accounts when
a sponsor, department or tuition benefit pays
for the student's fees. Before: timed out with
large contracts; now large contracts can process
successfully; time varies.
Test Score Loads, recruitment information
on prospective students: Scores and other
information about prospective students are processed
as "batch jobs." SSS, EOS, SAT, GRE,
AP, ACT and NRCCUA batch jobs were processing
very slowly. Now run normally. For example, the
GRE test scores were processing at the rate of
360/hr and now run 3600/hour. The batch process
of loading information from Web-based applications
for undergrads and grads was also fixed as part
of the tape loads above.
Mass Change Template: This is an important
program used to change or alter a bunch of data.
Used for many different data sets so timing varied.
One example: A job used to run for hours and
hours or not complete; now runs 10-12 minutes.
The following processes were fixed by
PeopleSoft patches and/or the upgrade to Version
7.6: All are performing under 10 seconds.
- Award Entry (on-line).
- Budget Maintenance (on-line).
- Checklist Summary (on-line)
- Customer Accounts (on-line)
- Disburse Aid (on-line)
- ISIR Correction (on-line)
Demographic Data (on-line) and Residency
Data (on-line): Fixed by upgrade to 7.6.
Course Catalog II (on-line) Further refinement
of a prior fix. Now 2-3 seconds.
Data Clean-up (batch): Before 7 hours;
now 1 hour
Quick Refund (on-line): Before 20 seconds,
now 3-5 seconds
ISIR Load (batch): 2571 records/hr; now
6880 records/hr.
Payment Reversal (on-line): Before 2.5
minutes; now 2 seconds
Payment Org Reversal (on-line): Before
2.5 minutes; now 2 seconds.
Print transcripts: One transcript took
15-20 minutes to generate, now 15 seconds.
Web add/drop: Vast majority of add/drops
in 7- to 10-second range, down from 20-25 seconds
in Nov/Dec.
Campus visit summary report: Report routinely
ran 8-10 minutes, now about 30 seconds.
Id delete & change (on-line): Process
took 20 minutes or timed out; now takes 4 minutes.
Both a student and an HR process. Will probably
redesign process once worst problems are fixed.
Duplicate id report: Took 6 to 7 minutes,
now 3.5 minutes. Both a student and an HR process.
Payment applier: Process ran for several
hours until it ran out of hard drive space and
stopped. Now completes normally.
Class schedule entry (on-line): Took 8.5
minutes. Now takes 3 seconds.
Interactive voice response for grade information
(Interactive Voice Response System): Used
to take 3 minutes, now takes a few seconds.
Course Guide, the process of setting up a
course online: The process was timing out;
now takes 10-30 seconds.
Student Program/Plan, the process to retrieve
program/plan information: Formerly took 15
seconds; now takes 1 second.
Class Cancel, the process of canceling a class
when a course has over 50 sections. Formerly
took 8 minutes, now takes 30 seconds.
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