PEOPLESOFT WILLING TO HELP WITH PERFORMANCE PROBLEMS
PeopleSoft senior managers who visited campus in early December were greeted by a day-long litany of performance complaints and frustrations from the various groups with whom they visited. In response, PeopleSoft sent a technical team to campus last Friday to begin "fact-finding" about the performance problems. Staff who met with the PeopleSoft team said they appeared very willing to help. PeopleSoft staff asked for various timings and measurements, which we are sending them.
STUDENT SERVICES AND HR STAFF LISTING TOP 10 WORST PROCESSES.
Performance team members have begun meeting with student service units to develop a list of the worst performing PeopleSoft panel and batch jobs. These will be the first processes to work on with PeopleSoft's assistance. The Team hopes the list will reflect various examples of performance problems, so if one is solved, we will have the methodology to fix similar problems.
TEAM CONTINUES WORK ON THE WEB SYSTEM.
Work continues on the "SQL syntax problem" which was diagnosed as the primary cause of very slow response times occurring in late November.
PERFORMANCE TEAM WORKING IN FIVE DIFFERENT AREAS.
Sub-teams are focusing on technical infrastructure, batch processes, PeopleSoft panels, Web system, and evaluation and measurement. Several fixes are in testing, although many fixes will not be implemented until after the upgrade to PeopleSoft 7.6 in February. Staff working on the upgrade want to maintain as stable a system as possible, so testing can be more reliable and efficient. Any "fixes" may alter the system in ways that are not apparent to the Upgrade Team.
Questions about the efforts of the Performance Team? E-mail jposeley@umn.edu.