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 Home | Vending

Questions About Vending

YOU'VE GOT A QUESTION. WE'VE GOT AN ANSWER!

Have a question that we haven't answered yet? See what other people are asking about vending services.

Quetion I lost some money in the machine, how can I get a refund?
Answer

For an immediate refund visit any University Dining Services campus restaurant or residential restaurant during regular business hours.
Quetion

How do I receive a refund in the mail?
Answer

Call Vending Services at 612-624-7000 and follow the prompts to the appropriate category. Please provide our customer service representative with the following information:

  • Your name
  • Complete campus mailing address including building, department and room number or your U.S. mailing address
  • Amount of refund
  • Type of machine (snack, coffee, ice cream) and machine number
  • Machine location (building and floor)
  • What problem you experienced

Or e-mail the above information to us at vending@umn.edu.
Quetion How do I report a machine that is not working or other comments?
Answer Please call our customer service representatives at 612-624-7000 or e-mail us at vending@umn.edu.
Quetion

A vending machine ate my U Card, what do I do now?
Answer Give the machine a few minutes. Many times the machine will eject the card on its own. If not, contact Vending Services at 612-624-7000. Give the customer service representative your name, phone number, machine number and location. A service technician will inspect the unit. Any recovered U Cards will be returned to the U Card Office. To see if your card was returned, call the U Card Office at 612-626-9900.

If you have questions or problems with any vending location or machine, call our customer service line at 612-624-7000, e-mail us at vending@umn.edu.

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The University of Minnesota is an equal opportunity educator and employer.  Last modified on February 25, 2008