EAS-SS Server Administration Services
Server Administration Services combines our expertise in operating systems
such as Novell Netware and Windows NT Server with years
of experience in running
production
level business systems. This combination offers customers with demanding
business applications a premium alternative to running their own computer
center.
If you need support for Unix and Unix-like servers or workstations,
please contact the ADCS Unix Workstation
Support Group.
The customer retains control of their data and applications, but is supported by professional operation of the server hardware and operating system. This allows the customer to concentrate on the business application rather than issues of support, capacity, fault tolerance,
and disaster recovery related to operation of a server and server operating system.
Basic Server Administration
- Documented startup/shutdown procedures
- Physically secure environment
- Hardware maintenance (daily server inspection)
- Disaster Recovery backups and procedures
- Weekday 8 to 4 support for server access problems
Extended Server Administration
- All Basic Administration Services
- Operating System software support/maintenance (upgrades, fixes)
- Resolve hardware/software problems
- Communication with hardware/software vendors to resolve problems
- Performance monitoring
We'll JUMPSTART Your Servers!
EAS-System Support is proud to announce a new support program.
We call it JUMPSTART!
This offer is focused towards departments that are installing new server hardware,
upgrading older hardware or simply have server expertise requirements exceeding
the knowledge and experience of their current staff.
Novell and Windows NT Expertise
EAS - System Support brings with it a combined knowledge base of several Novell
and
Windows
NT
Server
support professionals. We are able to provide help in maintaining University
standards when new servers are installed, saving both headaches and service outages
due to misunderstanding of these standards within the University network.
Teamwork and Integration
Working with other Office of Information Technology departments, EAS-SS can provide
you with a solid footing for getting that new or upgraded server up and running!
EAS-SS is a group of individuals within Central Computing Operations
who provide low-cost, server administration and server consultation support
to departments on the University of Minnesota's Twin Cities campus. The Enterprise
Application Systems - System Support
group was originally created to centralize software support and distribution
and to maintain a consistent
Desktop across a department. Because we found that there was an interest and
need for
flexible technology support at the University, EAS-SS has since expanded our
mission
to include the administration and support of Novell and Windows NT Servers on
a contractual basis.
All of the departments at the University of Minnesota, academic and otherwise,
use technology to varying degrees every day. While their use of technology
may
be all but mandatory, having a full-time person on staff to support those technologies
may not be quite necessary. Many smaller departments have support and technology
needs that do not warrant hiring an extra full time employee. Likewise, many
cannot afford a full-time technologist with the skills that are required. This
is where EAS-SS fits in.
EAS-SS is able to draw upon a vast pool of skills and knowledge to tailor a unique
service contract for each individual department. Whether you are looking for
simple server support, or trying to tackle more complex technology issues,
for
3 hours per week or for 30, EAS-SS can help.
To find out more about this service please send email to support@groupwise.umn.edu and we will contact you ASAP.
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