CCO Application and System Availability
Select which availability you want to view from the list below.
Application availability will tell you when the specified application
is scheduled to be available. System availability will tell
you the availability of the hardware that supports the application.
Service Levels
Service Levels are as stated here for the different areas within CCO.
Technical and Database Services
- Production Systems On-Call Responsibilities
- Call back time: 15-20 minutes from time of page
from Operations.
- When problem is resolved by On-Call person, call back
to Operations.
- Non-Production Systems On-Call Responsibilities
- Call back time: 30 minutes from time of page call
from Operations.
- When problem is resolved by On-Call person, call
back to Operations.
Application Change Migration Services
- Production Systems
- Time Frame: Tuesdays - 4:30 PM start until done following
established operating procedures.
- Approval Deadline: 4:00 PM the day before the migration date.
- Non-Production Systems
- Enterprise Test - Time Frame: Mon-Fri - 11:30 AM - 1:00 PM - Following established operating
procedures.
- Enterprise Test Approval Deadline: 4:00 PM the day before the migration date.
- Other Non-Production - Time Frame: Mon-Fri Following established operating
procedures.
Central Scheduling Services
- Production Systems
- Production batch problems are viewable on the OCM
Statistics web page.
- All Production job failures are recorded in Service Center Incident. Support staff are sent an email with the Incident Ticket # for their jobs.
- Call Immediate
- On-Call staff are contacted within 15 minutes after the job abends following established Operational procedures.
- Call Next Work Day
- Staff are notified by the Scheduling team via the Batch Notifications process.
- Request Deadline
- New Job - 2 Work Days prior to needed run.
- Existing Job - 12:00 Noon the day of the request.
- Batch Window 4:00 PM - 07:00 AM
- Non-Production Systems
- Request Deadline - 3 Work Days prior to needed test run.
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