Data Recovery Agreement
Academic and Distributed Computing Services has reached an agreement with ONTRACK Data International to provide University staff and faculty and departments with data recovery services. ONTRACK specializes in software and services that help computer users recover their valuable data. This new partnership will benefit U of M employees by safeguarding their crucial data in the event of equipment breakdown, virus infection, or everyday human error.As part of the data recovery process users can download Data Advisor for free . Data Advisor is a diagnostic utility that pinpoints the source of data loss and provides advice on how to address retrieving the information. Data Advisor will also be available on a floppy that pinpoints the source of data loss and provides advice on how to address retrieving the information.
When a user calls the ADCS HelpLine at 612-626-4276 and data recovery is necessary, they will be advised to boot from the Data Advisor diskette. This software first tests the integrity of the hard drive.
If the drive is not physically damaged, Data Advisor will:
- scan for virus infections
- test the system memory and data structures
- provide diagnostics for Ontrack engineers to determine the proper recovery procedures.
Special pricing was negotiated by ADCS.
Ontrack Data Recovery Pricing Schedule
All pricing for Standard Service and In-Lab Data Recovery will follow the data recovery pricing schedule below. In an effort to streamline some of our internal processes, we would really appreciate it if you could include the University of Minnesota account number.
The schedule applies to the following operating systems: DOS, Windows 3.x, Win95, Win98, and Macintosh. Data recovery services for all other operating systems must be custom quoted.
| Drive Capacity | Non-Refundable Evaluation Fee | Remote Recovery | Data Recovery Base | Data Recovery Clean Room |
| less than or equal to 1.0 GB | $100 | $400 - $1,250 | $675 | $1,125 |
| 1.0 GB - 4.0 GB | $100 | $400 - $1,250 | $1,116 | $1,566 |
| greater than 4.0 GB | $100 | $400 - $1,250 | $1,620 | $2,070 |
Ontrack Solutions
Ontrack offers a variety of solutions for efficiently and effectively recovering the maximum amount of any data involved in a data loss event. The following data recovery service options are available under the agreement:
In-Lab Recovery
Under this service, you ship the media involoved in the data loss event to the nearest Ontrack lab where two sets of services are available: Evaluation and Data Recovery. These services will be offered at four escalating performance levels: 1. Standard, 2. Priority 3. Weekend and 4. Emergency. The customer is always given the opportunity to review the results of the evaluation prior to approving and authorizing any data recovery.
Remote Data Recovery
In select data loss situations, Ontrack will enable and authorize the customer to electronically access Ontrack Remote Data Recovery (RDR) systems which allow for the remote analysis, repair and/or retrieval of data loss event. A non-refundable set-up fee is incurred for the connection and initial analysis. The customer will always be given the opportunity to review the results of the inttial analysis prior to approving and authorizing any remote data recovery.
On-site data recovery
In emergency situations, where RDR is not a feasible solution, Ontrack will quickly dispatch data recovery technicians and tools to the customer's location for the timely recovery of mission critical data.